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Suki and Gary have been incredible to work with. Such fast and amazing service. I've never loved working with an app more than Rebuy!!!!
Rebuy has been an invaluable asset to our business. Since its implementation, we have observed a significant improvement to our customer experience on our website. What truly distinguishes Rebuy is their exceptional support team. Kelsey, in particular, consistently provides insightful assistance, acts as a strategic partner, and promptly addresses our feedback. I highly recommend this tool.
Thank you so much for this fantastic feedback! 🙌 We're delighted to hear how Rebuy has positively impacted your business and that Kelsey has provided the kind of strategic support you deserve. We're here to keep enhancing your customer experience—thanks for the recommendation! 😊
Monica has been an integral part of helping Furbish setup all of our Rebuy widgets, customizing them to our own look & feel, and driving incremental revenue for our online store. She is quick to respond or hop on a call, innovative & patient - I highly recommend working with Monica at Rebuy!
Thank you for the wonderful shoutout to Monica! 🎉 It’s amazing to hear how her dedication and expertise have helped Furbish bring its vision to life while boosting revenue. We’ll be sure to pass on the praise, and we’re excited to keep supporting your success! 🌟
Great app! Has helped a ton with LTV and AOV. Team is great and very responsive.
Thank you for the awesome feedback! 🎉 We’re thrilled to hear Rebuy has made a big impact on your LTV and AOV, and that you’ve had a great experience with our team. If there’s ever anything more we can do to support you, just let us know—we’re always here to help! 🚀
Very good app
Useful and easy to use
My msm is very good, good ideas, helps me a lot. Appreciate it. Thanks kalum
Thank you for the fantastic feedback! 🌟 We're thrilled to hear Kalum and Rebuy have been so helpful and easy to use. If you ever need more support or ideas, we’re always here to help! 😊
We had a very frustrating experience with Rebuy. As a business, Wild Oak Boutique invested $1,500 for their developers to perform custom work on our smart cart, in addition to their $999 monthly subscription. However, the code they implemented caused a major issue on our website that was isolated to Safari browsers. The bug created a loading issue that made our website appear frozen to customers, resulting in an estimated $25,000 in revenue loss before a third-party developer finally identified and fixed the problem.
Despite the obvious impact on our business, Rebuy refused to offer a refund for the custom work, citing the effort they put into it. For a service at this price point, we expected a much higher level of quality and accountability. Their unwillingness to take responsibility for the issue has left us feeling undervalued as a customer. They were only willing to offer a credit if we continued using them.
If you're considering Rebuy, proceed with extreme caution, especially if you're relying on their paid development services. We wouldn’t recommend them.
Thank you for sharing your experience, and I want to start by saying how truly sorry we are for the frustration this situation caused. We take feedback like this very seriously, and while we can’t undo what happened, we recognize the importance of accountability and will use your experience to improve both our processes and communication moving forward. Someone from our leadership team will be in touch directly to discuss the matter further.
Good experience and their technical support is so impressive.
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and found our technical support impressive. We’re always here if you need anything else! 🚀
We have been using Rebuy for a few years. It is an excellent app and the support has been great. We faced an issue recently after upgrading our theme and I'd like to personally thank Katie in the support team for going out of her way to solve this issue for us. She is a credit to the Rebuy team and testament to their commitment to providing excellent support for customers.
Thank you for being with us for so long, and for the wonderful feedback! 😊 We’re thrilled to hear Katie went above and beyond to help resolve your theme upgrade issue. Your kind words mean a lot, and we’ll continue working hard to provide the excellent support you deserve!
Great team and easy to work with. I'm excited to see how rebuy improves our ATC value and revenue.
Thank you so much for the kind words! 😊 We're thrilled to be a part of your journey and can't wait to see the amazing results we’ll achieve together. Let’s keep driving that ATC value and revenue!
Kalum was awesome and really helped introduce me to the full functionality of Rebuy, and get set up. Aiman and Dante were also awesome as we moved further through the process. Thanks to the whole team!
Thank you for the kind words! 😊 We're so glad Kalum was able to guide you through Rebuy’s features and ensure a smooth setup. We’ll be sure to share your appreciation with him—it means a lot! 🚀