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Nam did an amazing job and was very patient and got everything I needed done! He was amazing and was very knowledgeable!
Thank you for sharing your experience! 😊 We're so happy to hear that Nam went above and beyond to assist you. We'll be sure to let him know how much you appreciated his help! 🌟
We have been using Rebuy for a few years. It is an excellent app and the support has been great. We faced an issue recently after upgrading our theme and I'd like to personally thank Katie in the support team for going out of her way to solve this issue for us. She is a credit to the Rebuy team and testament to their commitment to providing excellent support for customers.
Thank you for being with us for so long, and for the wonderful feedback! 😊 We’re thrilled to hear Katie went above and beyond to help resolve your theme upgrade issue. Your kind words mean a lot, and we’ll continue working hard to provide the excellent support you deserve!
Great app with a very helpful and responsive team!
Thank you for the kind words! 😊 We’re so happy to hear you’re loving the app and that our team has been helpful along the way. If there’s ever anything else we can assist with, we’re just a message away! 🚀
When I installed on my store, it did not work. It wasted two weeks of my time. The drawer cart is not compatible on every theme, in this case for our theme. On mobile browser, the drawer cart gets the entire page. I reached out to their team, they don't have an engineer to help. Their success team are wonderful, but they are not very good at coding or fixing behind the hood. Not recommending if you are using premium themes.
We’re really sorry to hear this was such a tough experience for you. While we strive to make Rebuy compatible across various themes, we understand how disappointing it is when things don’t work as expected. Your feedback about engineering support is valuable, and we’re always working on ways to improve theme compatibility and provide better technical assistance. If you’re open to giving us another shot, we’d love to make it right.
Tom was super helpful and helped resolve my query in no time
We’re so glad to hear Tom was able to help you out quickly! 🙌 Providing fast and effective support is what we aim for every time. If you need anything else, we’re just a message away! 😊
Amazing team to work with and software that is crazy powerful! 10/10 recommend.
Wow, thank you for the awesome feedback! 🙌 We're thrilled to hear you're loving both our team and our platform. Let us know if there's ever anything we can do to make your experience even better! 🚀
Absolute best upsell/cross-sell app on the market. Incredibly powerful, customizable, and customer-oriented.
Thank you for the amazing feedback! 🙌 We're so glad to hear Rebuy is meeting your needs with its power. We'll keep delivering tools and support to help you crush your goals! 🚀
The team was very helpful in setting everything up! Especially Suki and Roy!
We’re so glad to hear that Suki and Roy made your setup experience seamless! 🙌 Our team loves going the extra mile for our customers. If you need anything else, we’re always here for you! 😊
Amazing customer and development support. The dev team is super strong and was able to fix the issues we created within the app. Really great support.
Thank you so much for the kind words! 🙌 We're thrilled to hear that our dev team could step in and help resolve the issues quickly. We’ll keep working hard to ensure your experience stays top-notch!
The app speaks for itself, world-class, but what really makes the difference is the CS. They are unbelievable. Quick response, they know their stuff and they are very willing to go in and make changes to your code to get the outcome desired. As someone who isn't a developer, it is invaluable. They have fixed and improved so many parts of our widgets fr me.
Wow, thank you for such an amazing shoutout! 🌟 We're so happy to hear that our customer support team has made a real difference for you, especially with the hands-on help. We’ll be here whenever you need us, making sure everything runs smoothly! 👏