Rebuy Personalization Engine

An extremely valuable app. We are still under utilizing it realistically but it is still earnings its weight in gold. Shout out to Ian from Rebuy on stellar support during our launch and after. The whole team behind Rebuy is quite excellent and support is stellar.

I am writing this review to express my gratitude and satisfaction with the exceptional support and dedication your team has demonstrated in resolving the issues we encountered. While we initially faced some challenges, I am delighted to report that the majority of these issues have now been successfully resolved.

What sets Rebuy apart is the personalized attention and commitment that was extended to me by your team. After expressing my concerns, I was contacted personally by a member of your team who took the time to understand our specific needs and the problems we were facing. This level of engagement and communication significantly reassured us that our concerns were being taken seriously.

Since then, your team has worked closely with ours to address and rectify the issues we encountered. The collaborative approach and open lines of communication have allowed for efficient troubleshooting and effective resolution of the problems. I am impressed by the dedication and expertise displayed by your developers and the entire support team.

Furthermore, the proactive measures taken by Rebuy to ensure that these issues do not recur have been commendable. It is evident that you value customer feedback and are genuinely committed to improving your services. This commitment is reflected in the proactive steps your team has taken to work closely with us, ensuring that any remaining issues are resolved promptly.

In conclusion, I am pleased to say that Rebuy has proven its commitment to customer satisfaction through its exceptional support and issue resolution. Your team's efforts in addressing our concerns have exceeded our expectations, and we are confident in continuing our partnership with Rebuy. I wholeheartedly recommend Rebuy to other Shopify store owners who are seeking a reliable and responsive app partner.

Thank you once again for your outstanding support.

Amazing team and support. Thank you. I'd recommend this app to anyone who needs upsells based on the specific triggers.

This app has a lot to offer in terms of functionality, I had a few problems starting up but the team have been helpful and tried their best to help.

It's a good app but kind of hard to get into it and the only help is articles at most but if the articles don't solve your problem then you have a problem customer support is okay they need a little bit long for answering and mostly just send another article instead of really helping. But as I said, overall it's a good app after understanding it more. UPDATE: They reached out to me and explained why they answered so slowly and helped me to solve all my problems fast and competent, the app is still a little complicated at the beginning but with them helping everything goes well!

Suki and Gary have been incredible to work with. Such fast and amazing service. I've never loved working with an app more than Rebuy!!!!

Worth it. So far so excellent. Support is A+. Installation was straightforward and there are a multitude of options offered for cross-sells and upsells. Look no further, these guys are moving in the right direction.

I'M BACK with a 5 month review -- This is essential in your app stack. Been using Rebuy for over 5 months now and not only have we substantially increased our AOV but the tools available allow for a high level of personalisation. The support is next level. I can’t speak positively enough about the team going above and beyond with any interaction I’ve had. Not just being nice - but being competent - massive win! Rebuy seems to continually put resources into building and creating a tool with even more capability for merchants. 6 on 5 stars for Tom & Gary. 100% would use again and again and again. Thanks Rebuy.

Rebuy is top notch! Support is fantastic, program and logic are great. We finally have a high performing upsell tool
Extra special thanks to Reza, Tamanna and Nathan!

We have increased our AOV and the volume of items added to our customer checkouts through Rebuy. It is easy to use and their customer service team is quick and effective! They have even done several customizations for us. I highly recommend this app!

Great app and even better customer service! Needed some customizations to work with our store and they did it no problem. Very responsive! Highly recommend.