Reseñas (804)
Refinar
-
Por calificación
I came to rebuy with a GWP campaign I needed help with. Cole Baines was my support member and did an amazing job. To say Cole went the extra mile was an understatement. He was incredibly helpful, and thorough with all he did in explaining how to create systems, following up, and even hoping on multiple calls to walk me through. I had a great experience with his help!
Thanks for sharing your experience! We’re so glad Cole could go the extra mile to help with your GWP campaign. We’ll be sure to pass along your feedback—he’ll really appreciate it! 😊
Support member- Jessica was very helpful
Love hearing this. Jessica is a rockstar and I am so glad she showed up for you when it counted 🌟 We will make sure she sees this and keep that same energy going.
Lihuen is an absolutely essential partner for scaling your e-commerce business. We have worked with Lihuen for the past seven months, and her support has been invaluable. As we build out our team and expand our roles, she has been instrumental in helping us implement Rebuy for maximum impact. She doesn't just manage the account; she actively partners with us on strategy, ensuring our optimization efforts are perfectly aligned with our overall business goals. Her expertise has been critical to our success, and we highly recommend working with her.
Thanks so much for the feedback! We’re so glad Lihuen’s been such a key part of your success. We’ll make sure she knows how much you appreciate her! Feel free to reach out anytime!
I've been working with Lihuen for about 7 months now, and it's been a great experience. Super helpful, knowledgable in how we can optimize our website/widgets and easy to work with!
Thanks for the great feedback! We're so happy to hear that working with Lihuen has been such a positive experience. She’s definitely a pro at optimizing websites and widgets! If you ever need anything, just reach out! 😊
We have had an amazing experience with the ReBuy Team. Our current partner, Lihuen, has been so great to work with. Super responsive and brings things to the table we hadn't considered as we look to optimize the customer experience. Very thankful for her support.
Thanks a ton for the kind words! We're so glad to hear that working with Lihuen has been such a positive experience. We’ll make sure she knows how much you appreciate her. If you ever need anything else, don't hesitate to reach out!
Rebuy Engine - Deceptive Billing, Broken Agreements, and Merchant Exploitation: Avoid at All Costs
Fellow merchants: Steer clear of Rebuy Engine. Their tactics erode trust in the Shopify ecosystem and could cripple your operations. Don't let them exploit you. Full review will be up soon.
We are truly sorry this experience left you feeling exploited. That's not who we are, and understand why trust was broken.
There was a breakdown in documentation during your transition that we should have caught earlier (thats on us). We can see our attempts to resolve it didn't feel like enough or come soon enough.
If you're willing to talk, our account team is here to listen and see if there's a path forward together.
We’ve had an outstanding experience with Rebuy and can’t recommend it enough. The flyout cart has been a game-changer for us—especially with GWPs—and the platform as a whole has added a lot of value to our site. While the technology is about as cutting edge as you can get for a Shopify-based website, it can sometimes feel complex and overwhelming to navigate. That’s why having an incredible Merchant Success Manager has been absolutely critical to our success. Thankfully, we’ve been partnered with Lihuen since day one, and she’s genuinely the best MSM I’ve worked with in my career. She’s been responsive, thoughtful, always pushing us to maximize the tool, and consistently going above and beyond to help us reach our goals. The product is excellent, but Lihuen’s guidance is what truly turned features into results.
Thanks for the awesome feedback! We’re so glad that Rebuy has made such a difference for you. We LOVE to hear Lihuen has been such a huge help in making everything work seamlessly. We’ll pass along your kind words to her! If you need anything else, just let us know!
Rebuy has been a game-changer for us! Since going live on our AU store two months ago, we’ve already seen a noticeable increase in conversion rate, and we’re now preparing to roll out to other regions.
We took advantage of the pro launch package, which meant we could work with a dedicated onboarding manager and web developer to fully customise our cart and widgets. Big thanks to Monica and Katie for all of their help with strategy and development, they made the whole process super easy (even whilst being in different timezones) and tailored everything exactly how we wanted across each stage of the purchase journey.
Highly recommend Rebuy to anyone looking to boost sales, AOV, and conversion rate!
The app is really user-friendly, easy-to-use and allows you a lot of possibilities in terms of upselling and cross-selling. The A/B testing feature helps continuously improving the performances of your widgets. Almost everything is customizable to correspond to your brand identity. The team constantly develops a lot of new interesting features and the customer support is amazing. Big thanks to Lihuen Zlatohlavek, our merchant success manager, who is always available to help and gives extremely valuable insights.
Thanks for the awesome review! So glad you’re loving the app and all the customization options. We’ll make sure Lihuen knows how much you appreciate her support 😊. If you ever need anything else, just reach out! 🙌
This app caused many glitches with the shopping cart. I had other discount apps that would not work with it. Make sure you check with your other apps to see if they are compatible to work with this.
Thanks for your feedback, and we’re sorry to hear about the issues you ran into. We’re always working on improving compatibility with other apps. We’ll reach out directly via email to discuss this further and see if there's anything else we can do to try and make things right!