Rebuy Personalization Engine , 663 avis
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I found Rebuy to be easy to implement, very intuitive, with seamless integration and almost no delay between changing things in Rebuy and seeing them implemented on our live site. I opened a chat support with a few early questions and that turned into a weeklong, ongoing chat with the same chat agent, Tom, where I fired dozens of questions about how to do certain things and how to implement desired setups. Between the chat support and help guides I was able to build out 10x more functionality with this in 3 days than I did with a previous upsell app over 9 months. I got responses from Tom at all hours of the day and night and rarely had any kind of delay in response. At certain points I sent a bulleted list of questions and got prompt and diligent follow-up on each one of my questions.
Thank you so much for your feedback! We're thrilled to hear about your positive experience with Rebuy and the exceptional support provided by Tom. Your success in implementing and maximizing the functionality of Rebuy in such a short time is truly impressive, and we're here to ensure your continued satisfaction. If you ever have more questions or need assistance, don't hesitate to reach out – we're always here to help you achieve even more with Rebuy!
Rebuy has really been a great tool for us to leverage product recommendations. The smart cart is really advanced and easy to customize. It's certainly doing everything it promises, whilst offering really excellent service from their Merchant Success and Tech team!
Thank you for sharing your positive experience with Rebuy! We are thrilled to hear that you are enjoying the app and our teams are providing excellent service 😊 If you have any further feedback or questions, please don't hesitate to reach out to us. We're here to assist!
Isaac on the customer support team chatted with me for a long time today and helped me fix a few things to optimize the cast upsells. This app is great when you get it up and running. Thanks!
Thank you so much for your positive review! Your feedback means the world to us, and we are grateful for your support. Diana's dedication and expertise are invaluable assets to our team, and we will make sure to pass along your kind words to her.
Should you have any further questions, suggestions, or need assistance in the future, please do not hesitate to reach out to us. We are here to support you every step of the way.
I recently had the opportunity to use Rebuy Engine for my business, and although the app wasn't the right fit for my specific needs at this stage of my business development, I had a very positive experience with their customer service team.
I interacted with Ian and Tamanna from the Rebuy team and I was impressed by their fast responses, understanding, and willingness to help. They both showed exceptional dedication to their roles and demonstrated excellent customer service.
Although I faced some challenges with the app functionality in relation to my specific business model and budget constraints, I believe that for the right businesses, Rebuy Engine can offer extensive customization options and numerous features.
Ian and Tamanna went above and beyond to address my concerns, offering a detailed walkthrough of the product and answering my questions efficiently and professionally.
I look forward to potentially revisiting Rebuy Engine in the future as my business grows and evolves. Based on the service I received, I would recommend businesses who are looking for a comprehensive solution with great customer support to consider Rebuy Engine.
Thank you so much for taking the time to share your feedback and experience with Rebuy Engine. We truly appreciate your thoughtful review.
We're thrilled to hear that despite the app not aligning perfectly with your specific needs at this stage of your business development, you had a positive experience with our customer service team. As your business continues to grow and evolve, we would be ecstatic to have the opportunity to serve you again in the future.
If you have any further questions or require assistance, please don't hesitate to reach out. We're here to help.
By far the best app I've installed on our store since launch. Customer service is incredible as well. 10/10
Thank you for your incredible review! We're so happy to hear that our app has been the best addition to your store since its launch, and we're grateful for your kind words about our outstanding customer service. Your 10/10 rating means the world to us!
Highly recommend looking at Rebuy to improve your AOV/ Cart value. Their dynamic bundles crush it for us by putting new products in front of ThermoFlask customer eyeballs.
The support at Rebuy has been outstanding as well, responding quickly and working with us to maximize value.
Thank you so much for your feedback about Rebuy! We are delighted to hear that the support you have received from Rebuy has been outstanding, and that working with us to maximize value have made a significant impact on your business.
We look forward to continuing our successful partnership! Give us a shout if you ever need anything.
Amazing team and support. Thank you. I'd recommend this app to anyone who needs upsells based on the specific triggers.
Hello, we appreciate your comment. The "Buy more, save more" feature has consistently been an exclusive offering for Shopify Plus, primarily because it requires access to scripts to ensure accurate discount implementation. We will personally contact you to have a more in-depth conversation and explore potential solutions for this matter.
Went through an initial setup and had some questions on configuration. We connected with their support team (Rich) and quickly identified tweaks to make Rebuy better. Highly recommend - the post-purchase + checkout upsells are already converting. Thank you!!
Thank you for your glowing review of your experience with Rebuy! We're thrilled that our support team, especially Rich, was able to assist you promptly in fine-tuning the configuration to your liking. It's fantastic to hear that the post-purchase and checkout upsells are already proving effective for you. If you ever need further assistance or have more questions, don't hesitate to reach out. We're here to support your success with Rebuy!
Fixed our issue quick and painless! Great customer service.
Glad we could help! Thanks for the kind words about our customer service. If you ever run into issues or have questions, don't hesitate to reach out. We're here for you! 😊🛠️👍
Tom, Colton, and Bradley from support are always super helpful and have helped with many questions I have. We've already had over 6,000 of income thanks to Rebuy in 3 months.
Thanks so much for your review! We are so glad to learn that Tom, Colton, and Bradley have provided excellent assistance through support! We love to hear that Rebuy is having such a positive impact on your business in such short order! Give us a holler if you ever need anything 😊