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Very powerfull app offering great cross-sell and upsell features (in the cart, the checkout, on product pages...). And bonus : amazing support team, very efficient and helpful.
Terrific! THANK YOU for sharing your positive experience! This make such a huge difference to our team and our business. We are thrilled to get the chance to work with you and your brand. So again, THANK YOU! 💥 🙏
great functionality, great customer service!
Thank you for the positive feedback! We're so happy to hear you find our functionality great, and we appreciate your kind words about our customer service. If you ever have more feedback or need assistance, don't hesitate to reach out. We're here to help! 🌟
Rebuy has really been a great tool for us to leverage product recommendations. The smart cart is really advanced and easy to customize. It's certainly doing everything it promises, whilst offering really excellent service from their Merchant Success and Tech team!
Thank you for sharing your positive experience with Rebuy! We are thrilled to hear that you are enjoying the app and our teams are providing excellent service 😊 If you have any further feedback or questions, please don't hesitate to reach out to us. We're here to assist!
Another Update: Rebuy keeps doing its thing, it's lifted our AOV and their customer service continues to be stellar.
Update: All the issues were addressed and the Rebuy team came through. I had my doubts at the beginning but everything has been handled professionally. It goes to show that any implementations on the store can be troublesome but at the end, it matters when the vendor is willing to stick with you and fix the issues at hand. I have a new found respect for the Rebuy team in this 180 turnaround.
Our sales got slashed by almost 50% whenever theRebuy "smart cart" was in use. We reached out to support and we felt they treated us like it was our fault. We thought the implementation process was rocky and incompetent with several hiccups but the final result was what sealed the deal. We honestly can't recommend Rebuy if you have a seven figure store. Review update Nov 1st, 2022: Working with the Rebuy team to reimplement and work out the issues in the original implementation.
Hi,
Thank you for your review. We are sorry to hear that you have had a rough experience with Rebuy, but we are grateful for the feedback. We will continue to discuss the matter with you directly and see what we can do to make this right.
Rebuy has been AMAZING. Our AOV over BFCM was over 30% higher in 2022 than 2021, and we think a lot of that is attributed to the Smart Cart Widget and Post Purchase Upsell Widget (easy implementations and wins). in addition, their customer support especially Strauss and Dylan, have been incredibly helpful and quick to solve our unique needs.
Rebuy for the win!
Super thankful for your review! Thank you! Please keep in touch and continue to let us know how to improve! We loving hearing from our customers. We are looking forward to working together for many years to come!!!
L'outil smart cart améliore considérablement l'expérience d'achat super rapidement. Cela jumelé avec les autres multiples possibilités font de Rebuy un incontournable pour notre site web!
Merci beaucoup pour la bonne critique! Nous sommes ravis d'apprendre votre succès !
Rebuy has been amazing so far. I've been dealing with team members Nathen and Reza and these guys are first class. Great communicators, very patient, sincere and genuine. Such a pleasure working with them. I've tried other similar products and never received this level of service. Thanks guys, keep up the great work.
Marten G
Thank you so much for taking the time to share your experience with Rebuy! We believe that delivering outstanding customer service is crucial, and we're delighted that our efforts have made a positive impact on your experience.
If you ever have any questions, concerns, or need further assistance, please don't hesitate to reach out!
The app has very good features like Shop the Look or Upselling. The customer support is excellent, very fast and helpful. However, one disadvantage is that you have to create a separate account for each sub-store.
Wow, thank you for your wonderful feedback! We're absolutely pumped that you're enjoying our features, and we take great pride in our lightning-fast and helpful customer support team. We totally get how creating separate accounts for sub-stores can be a bit of a hassle, and we're actively working on making our platform even more user-friendly based on valuable input like yours. Rest assured, we're dedicated to enhancing customer experience, so keep an eye out for some exciting updates in the pipeline! 😊🛍️
RICH was an amazing help getting our cart up and running! I was a bit confused and after sending him an email he set up a call with me same day! He got me sorted that very same day, walked me through every aspect of the app, and worked with his team to get us fully launched the very same day (This all happened on a Friday). Very glad to be in capable, caring, and responsive hands. I would 100% recommend. I heard about Rebuy through a marketing group that I'm in, in which they are highly recommended.
Thank you for your glowing feedback! We're delighted to hear that Rich provided such outstanding support and that we could get you up and running so quickly. We're committed to ensuring you have a smooth and successful experience with Rebuy, and we truly appreciate your recommendation.
Moe who i dealt with in regards to setting up our Cart, was amazing, sorted all our customisations straight away, within 15 minutes of our chat we had our cart on a basic level look how we needed it to launch on our site! Great Support
That's fantastic to hear about your experience with Moe! We're thrilled that he could swiftly address your customizations and get your cart set up just the way you wanted it. If you ever need more help or have further questions, feel free to reach out. We're here to support you! 😊🛠️🚀