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Great onboarding process with the team. Informative & fast. Kalum has assisted in getting our team comfortable with the widgets & back-end set up which has helped tremendously. Already seeing results, can't wait for more!
We're thrilled to hear your onboarding experience was smooth and informative! It's fantastic that Kalum helped get your team up to speed and that you're already seeing results. Here's to even more success ahead! 🚀
Amazing customer and development support. The dev team is super strong and was able to fix the issues we created within the app. Really great support.
Thank you so much for the kind words! 🙌 We're thrilled to hear that our dev team could step in and help resolve the issues quickly. We’ll keep working hard to ensure your experience stays top-notch!
Very good app
Useful and easy to use
My msm is very good, good ideas, helps me a lot. Appreciate it. Thanks kalum
Thank you for the fantastic feedback! 🌟 We're thrilled to hear Kalum and Rebuy have been so helpful and easy to use. If you ever need more support or ideas, we’re always here to help! 😊
Max was an amazing teacher and showed me the ins and outs of ReBuy in an easy to understand manner. I'm excited to see how ReBuy helps us with add-ons once our new site launches!
Thank you for the kind words! We're thrilled Max was able to guide you through Rebuy so smoothly. Best of luck with your site launch—we're excited to see the impact it will have on your add-ons! 🚀
Our customer success manager Monica has been such a help with A/B testing, providing helpful insight & also providing areas of opportunity. The team is always great to work with!
Thank you for the fantastic feedback! We're delighted to hear Monica has been such a valuable resource in your A/B testing and helping identify new opportunities. We'll make sure to pass along your kind words to her and the team! 😊
Our experience has been absolutely fantastic working with ReBuy. Their team was responsive and worked with us every step of the way to launch.
Aiman was the best!! I am already seeing a jump in sales and overall improvement in UX. Thanks Rebuy team!
Thank you for the glowing feedback! We're excited to hear that your experience with Rebuy has been fantastic and that you're already seeing a sales boost and improved UX. Huge shoutout to Aiman—we'll make sure to pass on your kind words! 🙌✨
Great app that really helps boost sales. The people behind ReBuy are aqually amazing - they care about their product and their customers.
Thank you so much for the kind words! We're thrilled to hear that Rebuy is helping boost your sales, and it means a lot to know our team's dedication shines through. We're here to support you every step of the way! 🚀
We had a very frustrating experience with Rebuy. As a business, Wild Oak Boutique invested $1,500 for their developers to perform custom work on our smart cart, in addition to their $999 monthly subscription. However, the code they implemented caused a major issue on our website that was isolated to Safari browsers. The bug created a loading issue that made our website appear frozen to customers, resulting in an estimated $25,000 in revenue loss before a third-party developer finally identified and fixed the problem.
Despite the obvious impact on our business, Rebuy refused to offer a refund for the custom work, citing the effort they put into it. For a service at this price point, we expected a much higher level of quality and accountability. Their unwillingness to take responsibility for the issue has left us feeling undervalued as a customer. They were only willing to offer a credit if we continued using them.
If you're considering Rebuy, proceed with extreme caution, especially if you're relying on their paid development services. We wouldn’t recommend them.
Thank you for sharing your experience, and I want to start by saying how truly sorry we are for the frustration this situation caused. We take feedback like this very seriously, and while we can’t undo what happened, we recognize the importance of accountability and will use your experience to improve both our processes and communication moving forward. Someone from our leadership team will be in touch directly to discuss the matter further.
Tom was very helpful with one of our customizations :)
www.scentuals.com
Thanks for the shout-out! 😊 We're glad to hear Tom was able to help with your customization. If you need anything else, we're always here to assist!
We've experienced increases in CVR and AOV as a result of the Rebuy smart cart and upsell widgets. We use page builder on top of our shopify store and we were concerned with implementation. However, the Rebuy team was responsive and addressed all of our questions/asks in a timely manner. Aiman at Rebuy helped us with our implementation and made me confident that we were going to be set up for success.
Thank you for sharing your experience! We're thrilled to hear that the Smart Cart and upsell widgets have boosted your CVR and AOV. It’s great to know Aiman and the team made your implementation process smooth and worry-free—we’re always here to support your success! 🚀