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This has to be one of the best apps on the shopify app store. Not just for the power of Rebuy to upsell, cross sell and convert customers but also for the first class customer support that comes when you need help. I had reached out to the team with a minor issue and they where in constant contact with me until my concerns where resolved. I specifically want to that Christian for his patience and help in resolving my problem! Thanks Rebuy!
Hi!
Thank you so much for your kind words and your patience with us as we worked through the issue. We are so happy to hear that you are enjoying the app and the support. Thanks for your partnership! We look forward to a long and successful relationship.
Suki has been absolutely amazing to work with, answers any/all questions quickly. Always willing to jump on a call and help me through any issues I might be having. Would definitely recommend this App.
Thanks for sharing your experience with Suki and the App. It's great to hear that Suki has been an absolute rockstar in helping you out. If you have any other questions or feedback, feel free to reach out. Have a great day!
Great support and customer success!
Thanks for the shoutout! 🌟 We're so glad to hear that you're pleased with our support and customer success efforts. Your satisfaction is our top priority, and we're committed to continuing to deliver great service. Here's to more success together! 🚀💼👍
Still new to the platform, but so far the launch team has been outstanding with helping us get setup and answering questions we have had. Big shout out to Rich for getting me pointed in the right direction and being available for assistance!
It's great to hear that our launch team, especially Rich, has been making your onboarding experience smooth and helpful! We're here to support you every step of the way as you explore the platform. A big thank you for the shout out to Rich – we'll make sure your kind words reach him!
had some issues when first installing the app, the products weren't syncing properly and were showing a corrupted file. but I contacted support and they fixed this very fast and were extremely apologetic! thanks for the help guys
[UPDATE] - Glad that we were able to help resolve this quickly. Thank you for the kind words! Please don't hesitate to reach out again if you need assistance!
[UPDATE] - We have been able to resolve your issue. I have sent you a direct email to discuss further.
Hi!
Thank you for your review. We're truly sorry to hear about your frustration with our application, but appreciate you bringing this issue to our attention. I see we have an open thread going through our chat and will work to help you resolve as quickly as possible.
If you would like to discuss this matter further or have any other topics you would like to discuss, you can contact me anytime at Christian.Sokolowski@rebuyengine.com. I will be happy to meet with you so we can make this right!
Finally got this app installed to show upsells in our drawer cart/mini cart! Can't wait to see how it increases our AOV with the AI product recommendations.
Rebuy's team has been incredibly helpful and on top of their game. The slideout cart and pre-purchase upsell functionalities are effective and something we'll continue to experiment with.
Initially we had a rough start with the platform, but their support team was quite considerate enough and helped us throughout the entire installation process. We have been seeing some very good results after all the widgets were installed. We would definitely recommend trying the dashboard once.
Thank you for your review. We're sorry to hear you have had a frustrating experience with our support, and encountered some hiccups with the app, but appreciate you bringing this issue to our attention. We will investigate the root cause of the gaps you have mentioned here and will make adjustments to correct them.
We will send out a communication to our documented email address for the White Willow brand to discuss further. Again, thank you for your feedback. We look forward to seeing what we can do to make this right!
Dante was awesome at helping us set up the app! He is very helpful and attentive to getting everything working properly. We are extremely happy with the addition of Rebuy to our site. Everything is working perfectly and the additional revenue is amazing.
Thank you so much for the review! We are thrilled that you are having such a great experience and seeing such success with Rebuy.
Please don't ever hesitate to reach out if you need anything!!
Average order value Booster. DATA will tell you everything.
Fast and nice customer service as well! 6 stars!!!
First 6 star review ever! Yeah baby! 🕺 🙌
Thank you! 🙏! Your review makes a huge difference to our entire team. So again, thank you! Cheers!