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By accident we noticed we had been paying for Rebuy for months, without even realizing we had approved these costs. We never logged into the app during that time. Pretty frustrating to see thousands of dollars wasted, since they charged based on order volume (we do about 5000 orders a month). Contacted Rebuy and Ian came back with a perfect solution, very happy with how it turned out. Will def start using Rebuy from now on.
Cannot review the app yet, since we didn't use it, but their support is great.
Hello! Thanks for the feedback. We're so glad we could resolve the billing issue for you! Thank you for reaching out to us, and we appreciate your kind words about Ian and our support. We're excited to have you on board and look forward to assisting you with Rebuy whenever you need it.
Rebuy is the best app for upsells. It really is super powerful, easy to use and feature-packed. You can do any upsell/cross-sell you want (in-cart, popups, checkout, post-purchase) and they even started rolling out other stuff like reordering landing pages. Lastly, their customer service is great; responsive and professional. Highly recommended.
Thank you so much for your feedback about the power of Rebuy and our customer service! We are excited to watch your future success with the app!
A+ app. and the premiere choice for upselling. There are plenty of other competitors in this space, but the hands-on help we get from our CSM, Janet, is what differentiates Rebuy from the crowd. She's gone above and beyond on several occasions. Truthfully, without her we probably would have went with a competitor.
Thank you for your wonderful review! We take great pride in our product, and it's always a joy to hear when our customers appreciate the work we put in. We are proud to have Janet on our team, she is one of a kind and always putting in that extra effort to help others succeed 🤩
Thank you again for your kind words and for choosing Rebuy!! If you ever need any further assistance, please don't hesitate to reach out to us.
Very useful app, great customer service! Shout out to Matt, Nick and Isaac for continuously going above and beyond!
Thanks so much for the great review! We are pumped that you are having a great experience with the app and the team. Don't hesitate to reach out if you have any questions!
Rich & Dylan were amazing when it came to support. Attentive, knowledgeable, and very insightful when it came time to talk product implementation / impact. Looking forward to the next chat with them.
Thank you so much for taking the time to share your positive experience with Rich and Dylan. We are thrilled to hear that they were able to provide you with exceptional support! We will be sure to pass along your kind words to them and let them know how much their hard work and expertise are appreciated.
Rebuy has been a tremendous personalization partner. We've been able to launch bundles as well as keep our suggested picks for customers. Their customers support has been top notch as well.
Thank you for your kind words. Your message truly made our day! At Rebuy, we value the trust and loyalty of our customers. It is an honor to be able to contribute to your brand, and we are excited to continue our productive partnership. If you require any further assistance, please do not hesitate to contact us.
Amazing app and even better support. We have added a ton of revenue immediately once we properly set it up. It takes a little while to learn all of the features but it is very much worth the price. Isaac was a great help and got all of my small issues fixed. Thanks Rebuy team!
Thank you so much for this wonderful review! We are excited to hear about your positive experience with the product and the team. Please don't ever hesitate to reach out with any questions.
Great slide out cart, tons of features! The Free Shipping countdown is a must. We love the ability to suggest complimentary products directly in the cart. Customer service is phenomenal!
Thank you so much for taking the time to leave us this amazing review!
We are so happy to hear that you are enjoying the app and the customer service :-)
Rebuy and the teams there are a winning combo for us! We love what options we have to increase conversion and AOV. It's paid for itself many times over. Our marketing team can implement new widgets without getting our dev team involved which is a great time saver. Their support and launch teams are the most responsive and kind folks we have ever worked with in the Shopify app community. Well work the price! ⭐⭐⭐⭐⭐
Hey DRI DUCK Team, Thank you so much for taking the time to share your review and positive experience with Rebuy! We are grateful to play a small part in helping to make your online store a huge success. Please let us know if there is ever anything we can do for you and the business!
Dylan (Account Manager) is very helpful with our requests. He guided us every step of the way and have provided thorough explanations.
Thankful for having Dylan on our team and also thankful for your business. Let's have 2021 be the best year yet. We are here to help! Again, thank you for the positive feedback. We appreciate it!! And please don't hesitate to keep in touch and continue to reach out to us as your business continues to scale up. Again, thank you!! Yew!