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RICH was an amazing help getting our cart up and running! I was a bit confused and after sending him an email he set up a call with me same day! He got me sorted that very same day, walked me through every aspect of the app, and worked with his team to get us fully launched the very same day (This all happened on a Friday). Very glad to be in capable, caring, and responsive hands. I would 100% recommend. I heard about Rebuy through a marketing group that I'm in, in which they are highly recommended.
Thank you for your glowing feedback! We're delighted to hear that Rich provided such outstanding support and that we could get you up and running so quickly. We're committed to ensuring you have a smooth and successful experience with Rebuy, and we truly appreciate your recommendation.
Customer service is very helpful and timely. We were able to accomplish exactly what we were trying to achieve with prompt customer support.
Hi POWER of Elderberries team!
Thanks so much for the review. We couldn't be happier that you are enjoying the app and the support! We are looking forward to watching your store thrive with the power of Rebuy!!
Moe who i dealt with in regards to setting up our Cart, was amazing, sorted all our customisations straight away, within 15 minutes of our chat we had our cart on a basic level look how we needed it to launch on our site! Great Support
That's fantastic to hear about your experience with Moe! We're thrilled that he could swiftly address your customizations and get your cart set up just the way you wanted it. If you ever need more help or have further questions, feel free to reach out. We're here to support you! 😊🛠️🚀
We've been using Rebuy now for 7 months and it's helped significantly to boost AOV and repeat sales. It's one of our key e-commerce apps and works with some of our other top apps like ReCharge Subscriptions. We use the one-time order follow up feature to drive repeat sales and sell new subscriptions and the intelligent cross selling feature to drive increased engagement and add to carts from our product pages. Customer service has been top notch. Fast and professional. Highly recommended.
- Primal Kitchen, Shopify Plus
Thank you Primal Kitchen for the 5 star review! Thank you for the positive feedback! Hearing from merchants about what works makes a big difference to all of us here at Rebuy. We listen to every piece of feedback we get. We double down on what's working and fix what's not. Terrific job leveraging Rebuy's full feature set; maximizing revenue growth, boosting customer engagement, and increasing AOV. 👏 Automating order follow ups, cross selling, and upselling. Again, nice work and thanks for the 5 star review.
- The Rebuy Team
Isaac on the customer support team chatted with me for a long time today and helped me fix a few things to optimize the cast upsells. This app is great when you get it up and running. Thanks!
Thank you so much for your positive review! Your feedback means the world to us, and we are grateful for your support. Diana's dedication and expertise are invaluable assets to our team, and we will make sure to pass along your kind words to her.
Should you have any further questions, suggestions, or need assistance in the future, please do not hesitate to reach out to us. We are here to support you every step of the way.
A+, great great great customer service! Thanks to John and Dylan for their help with the app setup. Would strongly recommend it!
John, James & the team at Rebuy are awesome! They are always very responsive when something comes up. Rebuy has greatly boosted sales for us during this year of huge growth. Much love to the team at Rebuy!
Thank you Josh!! Very thankful for the chance to work with you all throughout this wild year known as 2020! So much more ahead and more to accomplish in 2021! Let's goooo!!! 🦅🙏 💯💪👋
Rebuy is one of, if not the best, app we've added to our Shopify store. The upsell and cross-sell options are many, and varied. Being a relatively new Shopify Plus store, we're currently focusing on the low-hanging fruit of increasing AOV. The set-up was pretty simple and we're already seeing improved results. Bonus? Aaron from their team was super helpful, proactively reaching out and providing guidance for the next level-up of options we should be taking advantage of. If you can, get this app! 3/16/2022 : UPDATE: still in love with this app, had a technical question today and Strauss fixed it in lighting speed, another example of their exceptional support.
💪 thank you for taking the time to share this review! It makes a big difference to our team! Thank you! Aaron is awesome!!
This app has been so helpful in so many ways. We use it throughout our customers shopping experience and it is great for running promos functionality. Max Trummer is our success manager and is so responsive, friendly and helpful! He helped us immediately when we needed some last minute promos running during the busiest time of year. So grateful!
So glad Rebuy's been a huge help for your business! If you ever need more assistance or have questions, feel free to reach out. We're here for your success! 😊
Great addition to our tach stack. Does exactly what you need it to and more. Support team are excellent with both strategy and technical support. Our success manager Rich has been an excellent help!
Thanks so much for the great review! We are pumped to hear that the app is performing so well for your business. We will be sure to pass on your appreciation to Rich and the Support team, for their excellent assistance. If you ever need anything in the future, please give us a shout!