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I use this app, it good at first... but...................unitl I added widget in prodcut page, and it slow down my product page, and this cause people can not press add to cart until 5-10sec later...... this is really suck!! I had pay a lot of ads, and I just wonder why the conversion rate is low.... and until I find out that... it already cost me 100+ for ads... luck I find out early...................if you do not want the app slow down your product page, be careful!!!!!!!!!!!!! bad!
Very sorry to hear this! We are here to help! Not sure exactly what is happening here but we are here to support our merchants 100%! Can you please email us at support at rebuyengine.com (or me directly at john.erck at rebuyengine.com) so we can jump on a one-on-one screenshare to help troubleshoot and setup your account? Rebuy runs on Google Cloud Platform, GKE Autopilot, BigTable, Fastly, CloudFlare, and more to provide sub 50ms response times. We can for sure help out and provide a very fast perfectly setup implementation for you! Again, your experience seems very unique. Please reach out to me directly at john.erck at rebuyengine.com and I'd be happy to help out and do whatever it takes to fix this.
Can you share what you had setup on your product page?
Incredible customer service. They had us up and making money from this app within 15 minutes. Looks great out of the box. Excited to see the difference this makes and how what future features are rolled out with such an agile team.
Cheers fellas! Loving the feedback! Thank you! We’re thrilled to have you guys on board! And we’re just getting started too!! Yew! 😃 👋
We just installed recently but wanted to leave a review about the customer service. Amazing! I worked with "Isaac" and he solved the 2 issues I had almost immediately. I have almost no development experience and everything was pretty much plug and play. I'm encouraged about this company/app and will report back on the analytics once we have had it running for a little while.
Thank you for taking the time to share your feedback! We're delighted to hear that you had a great experience with our customer service and that everything went smoothly during the installation process. We look forward to hearing about your analytics and are here to assist whenever you need us!
Awesome app! And the best of all is the support in background. Jeffrey helped me to do some custom modifications for our store and I can't be happier. Thank you!!
Thank you for the amazing review! We are happy to hear that you are having a great end to end experience with the product and the team. We look forward to watching your future success!
Unbelievable capabilities and the support staff, especially, Strauss, is AMAZING. Honestly, founders of Rebuy, Strauss deserves a raise. Absolute rockstar.
What a waste of my time honestly! I was so surprise an app can actually inject code during the checkout process, of course, this one can't because that is only possible if you are at the SHOPIFY PLUS PLAN. Please make it clear from the very beginning, don't waste people's time! TJIS APP WILL ONLY WORK IF YOU HAVE SHOPIFY PLUS
Please don't 1 star review us for this SHOPIFY limitation! There is only one feature in our app that is exclusive to Shopify Plus -- and that's recommendations in-checkout! We cannot control this! Furthermore -- Shopify is FIXING this soon! Checkout Apps (Rebuy will be one) will be live by end of Q1 is the current estimated timing! Let us work hard for you and we'll get your site dialed with Rebuy Smart Cart recommendations and more! Please email support@rebuyengine.com and let's get this 1 star frustrating experience turned into a 5 star money making success! Let's go! Please feel free to email me at john.erck@rebuyengine.com too! We've got you!
Just getting started. I'm happy with the app so far. Added upsells to my shopping cart and the developer answered my question almost immediately.
Great! Thanks for installing. Contact us if you have any further questions or need help getting anything else setup. Thanks!
Easy to setup and responsive customer support. I used the app to add Also Bought recommendations to my product pages. Would be great if the app could exclude results for items that are out of stock. Other than that great app.
We appreciate your feedback! Thank you! We've relayed this feedback through our product development team and are working hard to upgrade the recommended products algorithm to exclude OOS products from the results. Thank you for your feedback and 5 star review. This helps so much. Thank you!
Very good marketing app and customer service is A+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Thank you for the positive review! Makes a huge difference for us. We enjoyed working with you on your account. And, for what it's worth, we also value music at Rebuy, and, many of us here are musicians. So again, thank you and we had fun working with you. We wish you the utmost of success online at https://guitarsonmain.com and in person in Mount Joy, Pennsylvania. Rock on. All the best. - Rebuy Team 🎸🎶
Adding the Rebuy Personalization Engine has been a great experience so far.
Rich M. has done an phenomenal job onboarding us and ensuring we are maximizing our data source opportunities to put the right products in front of customers are the right time.
We're only a few weeks in and Rebuy has boosted our AOV by 26%.
We look forward to even better results as we enter our higher velocity sales seasons.
We just wanted to drop a quick note and express our gratitude for your review for Rebuy. Your feedback is highly valued, and we are pumped to learn that you had a positive experience with our company. We are thrilled that Rich and Rebuy have been able to assist you in achieving a significant increase in your sales in a short period of time. If you require any further assistance, please do not hesitate to contact us 👋