Rebuy Personalization Engine

Had amazing support agents before, especially Jessica.

Now my cart is outdated because the way rebuy software was set up.

So i have tried setting it up but it has been a really jarring experience, only because of the support agents i have met.

I feel like the Rebuy team has not cared at all to help me update my cart, the design is already done and has been fully designed by rebuy before.

But they will not help me at all this time.

The support is a joke really, I have never experienced such an arrogant and unhelpful approach as with Rebuy (I've been writing with Zara). Very very unhappy

You will receive no support from this support team.

This app sucks. Stay away from it!!!!
SmartCart not working. I've gone through all the help docs and none of them helps because none of them are up to date!!!!!!!
Don't even bother with free trial, because their human support isn't there
If you don't want to waste 2 hours of your life for a setup that is supposed to be no-code and easy, just stay away from Rebuy

I had a terrible experience with Rebuy. The app is constantly buggy, and even the simplest features fail to work correctly. What should have been easy to set up required extensive troubleshooting, which shouldn't have been necessary for such basic functionality. To make matters worse, no clear time frame was given to fix any of the issues, leaving me in the dark and stuck with a broken app.

The worst part of the experience was dealing with Dan from support. He was unprofessional, didn’t seem to understand our needs, and failed to provide any helpful solutions. I repeatedly asked for assistance from another support staff who might actually care or understand the urgency, but I was stuck with Dan. His lack of communication and inability to fix even the simplest problems was infuriating.

For an app that charges premium rates, this level of service and functionality is unacceptable. Avoid Rebuy if you value reliability and professional support.

We had a very frustrating experience with Rebuy. As a business, Wild Oak Boutique invested $1,500 for their developers to perform custom work on our smart cart, in addition to their $999 monthly subscription. However, the code they implemented caused a major issue on our website that was isolated to Safari browsers. The bug created a loading issue that made our website appear frozen to customers, resulting in an estimated $25,000 in revenue loss before a third-party developer finally identified and fixed the problem.

Despite the obvious impact on our business, Rebuy refused to offer a refund for the custom work, citing the effort they put into it. For a service at this price point, we expected a much higher level of quality and accountability. Their unwillingness to take responsibility for the issue has left us feeling undervalued as a customer. They were only willing to offer a credit if we continued using them.

If you're considering Rebuy, proceed with extreme caution, especially if you're relying on their paid development services. We wouldn’t recommend them.

Fantastic app however not compatible with our wholesale pricing app. I also for some reason had access to someone elses store/rebuy login..i could literally make changes if i wanted.... A bit of a worry. They said they fixed it but i still had access.
Since uninstalling rebuy our cart function dosent work anymore and also have no acces to developer help to remove whatever code has been left behind (which i was told all code would be removed) please help, this is affecting my business

the App broke my theme several times, when contact the support I was offered initial setup for 700$ something un acceptable. The App interface is heavily to understand and not intuitive at all. Overall BAD Experience and waist of time.

From a $25/ month subscription as it's advertised here on the marketplace, after installed I was asked for nearly $1k/month. This is fake advertising.

Hi, ok let's write a review so maybe someone from support will answer me. I would like to have my money back for the charge made from January 16th to February 15th 2024 when the application wasn't even installed. Enough explanations on how the price is calculated.