Avaliações (805)
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We’ve been using Rebuy for a while now, and frankly, the value just isn’t there anymore. For the price we’re paying, we expect a high level of responsiveness and technical assistance, but the customer support has been consistently unhelpful and slow to resolve issues.
In today’s market, there are too many modern, high-performing alternatives that offer similar (or better) features for a much more reasonable price point. We’ve reached the point where we can no longer justify the cost for a platform that doesn’t back its product with decent service. We’ll be migrating our store to a different solution shortly.
We hear you, and this isn't the experience we want for any merchant who's been part of the Rebuy community. We're looking into this and will be reaching out directly to see if we can make things right 💙
Rebuy has been an amazing service for our brand. The updated features in the smart cart are awesome, and has really boosted our bottom line. The CSM and overall support we have is second to none. Responsiveness and attention to detail is a very important asset and Rebuy executes both very well.
Bottom line impact and a support team that actually shows up. That's exactly what we're here for. 🚀 So glad the Smart Cart updates have been making a real difference, and we'll make sure your CSM and support team know you said this. Give us a shout if you ever need anything!
Fantastic! We increased sales using multiple functions of this app! They have great customer support and to be honest, the AI Agent is actually really good to help customize some of the functions! The team is always happy to jump on a call too! Last thing: the price is very affordable, especially for smaller business looking to test or try it for a while! It adds a lot of value for our brand!
Great job REBUY!
Reviews like this are the reason we do what we do 🙌 It means a lot to hear that multiple parts of the platform are driving real sales for your store, and we're especially glad the AI Agent has been a useful resource along the way. We're rooting for your brand and can't wait to keep growing with you!
I've been using Rebuy for at least a year now, and I can't say enough about it. It has definitely made a difference for my bottom line, and their activation team and tech team have been incredibly helpful with everytime I want to run a promo or install a new widget. Highly highly recommend!
Reviews like this make the whole team's day! 🙌 So glad the activations and widget builds have been smooth, and that you're seeing it show up in your bottom line. We'll keep bringing that same energy every time you reach out!
Dan was our support person. We were cutting over to a new website and needed extra hand holding to make sure our shopping cart was properly working with one of our other subscription apps. Dan stayed with us the whole way through helping us fix and adjust all kinds of small issues. BIG shout out to Dan and the team at Rebuy.
Thank you so much for the kind words! We're so happy to hear that Dan and the team were able to provide the support you needed during your transition. We’re committed to ensuring everything works seamlessly for you, and it’s awesome to know you’re seeing positive results. If you ever need anything else, don’t hesitate to reach out, we're here!!
This is a seriously comprehensive product with exceptional support! There's a lot to it and for a while I felt a little overwhelmed. But we'd implemented a very basic setup (when I say "we", they did most of it for me - I got on an activation call, had no idea what I was doing, so they set up a cart to get us started). That alone gave us a return of 3x the cost and I didn't really do anything!
Recently I decided to look at what else it could do - there's a LOT! Realised we didn't need to be also paying for a bundling app, so got rid of that to save some money and move it to Rebuy, and watched one of their Office Hours videos for inspiration. It's so helpful to see them show you what's working on other websites and I could instantly see where we could improve.
Got to work on it, got stuck... it was the weekend. Contacted them, got a reply on the Sunday! Set up a call the next day and Joseph fixed what I'd got wrong, made sure it worked properly with my custom theme, answered my questions really clearly, showed me some other stuff and completely helped jump-start our progress!
Even with a very basic setup, Rebuy has proven that it delivers more than it costs. With what I've just learned from Joshua, it has the potential to do way more. The app is worth every penny. The support is gold dust!
This is incredible to read—thank you for taking the time to share all of this! Huge shoutout to Joshua for being a total rockstar, and we're pumped to keep helping you unlock even more value 💪 Give us a shout if you ever need anything!
Fantastic app and this is really the full stack. Worked with Aiman, Zach, and Max. Incredible team, combined with a very powerful software. I chose to get the widgets and bundle builder built out by rebuy with Aiman and team. They delivered, on time and on budget. Lots of assistance for other customizations, and the widgets work like a dream. Was very stressed over this previously, but now it's a huge weight off and has transformed our customers' buying experience. Appreciate the great work.
This seriously means a lot—so glad we could take that stress off your plate and help level up the customer experience. Aiman, Zach, and Max are legends, and it's awesome to hear the widgets are doing their thing 🙌 Give us a shout if you ever need any help!
Very expensive, doesn’t work properly, isn’t being improved, and doesn’t use all Shopify API endpoints needed to work correctly. Overall, it’s a useless app.
Thanks for your feedback, and we’re sorry to hear the app hasn’t worked as expected. We’re always actively working on improvements and would love to learn more about the issues you’ve faced. One of our team members will reach out to try and solicit any further feedback you may have.
The best apps for upsells and personalization. Love how it works and all the features available. Moreover, support team is amazing, especially Bradley who always helps us to solve any complex problems we have. Please, reward him for it, he truly deserves it as he helped us so many times already.
This seriously means a lot—huge shoutout to you for the kind words and an even bigger one to Bradley for being the legend he is. We’ll definitely make sure he gets the love he deserves 💫
great app. easy to use interface, extended customization and API endpoints. have seen major AOV uplift since using the app
Appreciate the shoutout! We are glad it’s been easy to use and driving real results. We’ll keep pushing to make it even better 🔧 Let us know if there is ever anything else we can help with and happy holidays!