Rebuy Personalization Engine

Christian and his team at Rebuy are beyond amazing! From start to finish, they went above and beyond to ensure that Rebuy was seamlessly integrated into my website theme. Their attention to detail, quick response times, and commitment to finding the perfect solution truly set them apart.

Not only did they help optimize the functionality, but they also provided invaluable insights to improve our upsells and customer experience. The level of support and expertise they offer is unmatched. If you're looking for a team that genuinely cares about your success, Rebuy is the way to go! Highly recommend!

I usually hate working with success and implementation managers, but Rebuy made it so easy. The process could not have gone better. If you can, ask for Suki. She was amazing and made the process seamless and easy for two founders with no technical vocabulary at all.

Love that I can use AI to drive merchandising decisions on my site. Support has been top notch whenever I have a question or need custom help.

My only feedback would be that the interface and customization can be a bit clunky for a novice. While functionality works perfectly, the aesthetics by default are very basic and require considerable CSS to stylize properly. If Rebuy was to add a GUI or Drag-and-Drop interface to stylize their widgets, this app would be perfect.

The latest version actually updated their discounting to use Shopify Functions which makes this app usable so I recently reinstalled it.

The good. It does a lot in one app. GWP, Tiered GWP, Cross sells, Bundles, Post Purchase.
My main complaint that this app is not intuitive and although their support is responsive it does take a lot of time to get this app up and running the way you want. There is a ton of time spent on troubleshooting. I am still trying to get GWP to work. I am currently using a different app (that literally took 3 min to set up) for that because I am still working on getting it to work in Rebuy.
Another time suck is their inconsistent CSS styling across their components and carts. This means you will have to spend extra time writing CSS (hate!) making this app appear consistent across your website. When asked about this their support wrote:
"The widgets and Smart Cart just happen to have different styling. For instance, the line items are bolded in Smart Cart but items in widgets are not. Please note that we cannot provide support for customizations beyond the scope of Rebuy."
So my take is that app comes with a lot of functionality/stats but expect to also spend a lot of time on getting it right.

Max at Rebuy was incredible! He went above and beyond over several days to help me set up my GWP, even when custom coding was needed. Max guided me step by step, shared helpful docs, and recorded a Loom video to make sure everything was done correctly. Awesome service!

We had such a wonderful launch journey with Ian, Suki, Kelsey and Vinson. Each of them really took the time to listen to our needs and came up with accommodating and innovative solutions. We were really impressed by how intelligent and efficient the rebuy team were. We have only just launched so we will be monitoring the results over the next two months but I have to say, this team has already made it rewarding for us. Thank you for an amazing, launch service!

the App broke my theme several times, when contact the support I was offered initial setup for 700$ something un acceptable. The App interface is heavily to understand and not intuitive at all. Overall BAD Experience and waist of time.

Killer team! Tom with support is wonderful at helping. I played the role of a developer and he was there every step of the way to help with anything I presented to him.

We have had Rebuy for about a month and so far, I am happy with adding the app to my stores. The platform is a bit overwhelming at first, but our CSM, Lihuen, has been a huge help in setting up data sources and walking through different functionality and capabilities. We installed the app at the worst possible time (right before BFCM) but the Rebuy team was able to get us up and running in time. We have a couple glitches that need to get worked out, but I'm confident that with the help of Lihuen and the Rebuy team, we will have everything working smoothly soon.

Rebuy has been an absolute game-changer for our Shopify store. Since implementing their AI-powered product recommendations, we've seen noticeable boosts in both cart size and order value. The app not only enhances our revenue but also creates a seamless and personalized shopping experience for our customers.

A huge shoutout to Monica, our amazing rep! She has been instrumental in guiding us through setup and optimization, ensuring we get the most out of Rebuy’s powerful features. Her expertise and dedication have made the integration process smooth and the results impactful.

If you're considering ways to elevate your e-commerce game, Rebuy is a must-have tool. Thanks again to the team—and especially Monica—for your excellent support!