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We have been able to easily do some promotions that were very difficult in the past with automatically adding free gifts to orders. We are also seeing a huge uplift with the smart cart and ai recommendations!
Another Update: Rebuy keeps doing its thing, it's lifted our AOV and their customer service continues to be stellar.
Update: All the issues were addressed and the Rebuy team came through. I had my doubts at the beginning but everything has been handled professionally. It goes to show that any implementations on the store can be troublesome but at the end, it matters when the vendor is willing to stick with you and fix the issues at hand. I have a new found respect for the Rebuy team in this 180 turnaround.
Our sales got slashed by almost 50% whenever theRebuy "smart cart" was in use. We reached out to support and we felt they treated us like it was our fault. We thought the implementation process was rocky and incompetent with several hiccups but the final result was what sealed the deal. We honestly can't recommend Rebuy if you have a seven figure store. Review update Nov 1st, 2022: Working with the Rebuy team to reimplement and work out the issues in the original implementation.
Hi,
Thank you for your review. We are sorry to hear that you have had a rough experience with Rebuy, but we are grateful for the feedback. We will continue to discuss the matter with you directly and see what we can do to make this right.
Great customer support - helped me fix a bug of my upsells not showing in a day. Thank you Bradley! Awesome app
Thanks for the excellent review! We are happy you are enjoying the app and support. We can confirm Bradley is a rockstar!
Rebuy has been AMAZING. Our AOV over BFCM was over 30% higher in 2022 than 2021, and we think a lot of that is attributed to the Smart Cart Widget and Post Purchase Upsell Widget (easy implementations and wins). in addition, their customer support especially Strauss and Dylan, have been incredibly helpful and quick to solve our unique needs.
Rebuy for the win!
Super thankful for your review! Thank you! Please keep in touch and continue to let us know how to improve! We loving hearing from our customers. We are looking forward to working together for many years to come!!!
L'outil smart cart améliore considérablement l'expérience d'achat super rapidement. Cela jumelé avec les autres multiples possibilités font de Rebuy un incontournable pour notre site web!
Merci beaucoup pour la bonne critique! Nous sommes ravis d'apprendre votre succès !
Great for improving AOV and helping us scale a lot more a lot faster. 10/10 would recommend to any store
Thank you for the review! We truly appreciate the positive feedback and are happy to see your store being so successful with Rebuy!
It’s a really amazing app! The learning curve is super steep but when you get how the system is setup it gives you awesome possibilities!
Thanks so much for the review! We are so happy that you are having a great experience with Rebuy and we are excited to see your future success!
Rebuy has been amazing so far. I've been dealing with team members Nathen and Reza and these guys are first class. Great communicators, very patient, sincere and genuine. Such a pleasure working with them. I've tried other similar products and never received this level of service. Thanks guys, keep up the great work.
Marten G
Thank you so much for taking the time to share your experience with Rebuy! We believe that delivering outstanding customer service is crucial, and we're delighted that our efforts have made a positive impact on your experience.
If you ever have any questions, concerns, or need further assistance, please don't hesitate to reach out!
The app has very good features like Shop the Look or Upselling. The customer support is excellent, very fast and helpful. However, one disadvantage is that you have to create a separate account for each sub-store.
Wow, thank you for your wonderful feedback! We're absolutely pumped that you're enjoying our features, and we take great pride in our lightning-fast and helpful customer support team. We totally get how creating separate accounts for sub-stores can be a bit of a hassle, and we're actively working on making our platform even more user-friendly based on valuable input like yours. Rest assured, we're dedicated to enhancing customer experience, so keep an eye out for some exciting updates in the pipeline! 😊🛍️
Love this app! The support team was excellent. Upgraded my theme with gorgeous up-sell functions! Would recommend! :)
Thank you for the feedback!! We have some killer marketing automation features that are also worth a look!! So cool to have you guys onboard! We appreciate your business and the positive feedback. Thank you!