Rebuy Personalization Engine

We are growing with the indispensable ReCharge. The application is excellent and the customer service gets things done in 2023. We have been with them over 2 years and thought I would leave a review.

Recently we had some issues with the Rebuy platform - an outage has happened. However, the Rebuy team is communicating with us and taking action. This is a solid approach and earns respect.

So, I installed Rebuy and their customer service was so great. Strauss spent about an hour on the phone with me helping me set this up correctly because I can be technologically challenged. Then, I realized that it didn't integrate with Pagefly which caused me to kneejerk uninstall. BIG MISTAKE. I tried about 4 other apps for upsell/crosssell abilities and quickly discovered that this one is by far the best. Not only does it integrate nicely with my site, it also actually upsells. So I came crawling back and requested assistance again. They gently made fun of me and now I'm more happy than ever. Not integrating with pagefly actually turned out to be not a big deal at all since I only use it for a couple of things. This app is pretty easy to use once you get the hang of it and the team will spend time with you getting it going. That part is the most important as the other apps I tried couldn't be bothered with me. One took days to even respond with a brush off message. Thanks, Rebuy!

Rebuy's customer experience is truly exceptional. Their Customer Service and Customer Success Management team is remarkably prompt and efficient, consistently resolving issues and providing a seamless experience. Working with Rebuy has been a pleasure, and I highly recommend them for their top-notch customer support. Special s/o to Tom, Cody and Issac, Suki and Diana - they have been incredibly helpful to us!

This was a great addition to our store. The Rebuy team has been very helpful along the way. Highly recommend.

Incredible product with many use cases that work out of the box, or paired with other features on Shopify to make magic. The team is top tier and our MSM, Dante, has been extremely helpful on providing best practices, pipeline updates, and general guidance w/ all things Rebuy and Shopify.

Incredibly impressed with this app and the amazing support team over at Rebuy! Would highly recommend!

Cannot rate highly enough. Support installed and customised the app for us and responded to all my questions in under an hour. We put the app live on our storefront and saw an immediate 7% boost to AOV. Absolute no-brainer. If you aren't already doing product, cart, and cart drawer upsells, install this app today! My only constructive feedback is that the reporting/ analytics is a bit clunky, but the info is there.

I love working with Max Trummer and I am very impressed with him! He always replies fast to my emails, helps me out on our monthly calls, and brings suggestions as well as solutions. We are so happy with Rebuy here at FLIGHT UNIFORMS. With ReBuy, we were able to hit our goals for BFCM and then some. We are so thankful for their support and always being able to help!

This app helped us consolidate our tech stack. Prior to discovering ReBuy we were using separate apps for cart slider, upsells & cross sells, and recommended products. The team was extremely helpful with getting everything set up and offering their support as needed.