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By accident we noticed we had been paying for Rebuy for months, without even realizing we had approved these costs. We never logged into the app during that time. Pretty frustrating to see thousands of dollars wasted, since they charged based on order volume (we do about 5000 orders a month). Contacted Rebuy and Ian came back with a perfect solution, very happy with how it turned out. Will def start using Rebuy from now on.
Cannot review the app yet, since we didn't use it, but their support is great.
Hello! Thanks for the feedback. We're so glad we could resolve the billing issue for you! Thank you for reaching out to us, and we appreciate your kind words about Ian and our support. We're excited to have you on board and look forward to assisting you with Rebuy whenever you need it.
A+ app. and the premiere choice for upselling. There are plenty of other competitors in this space, but the hands-on help we get from our CSM, Janet, is what differentiates Rebuy from the crowd. She's gone above and beyond on several occasions. Truthfully, without her we probably would have went with a competitor.
Thank you for your wonderful review! We take great pride in our product, and it's always a joy to hear when our customers appreciate the work we put in. We are proud to have Janet on our team, she is one of a kind and always putting in that extra effort to help others succeed 🤩
Thank you again for your kind words and for choosing Rebuy!! If you ever need any further assistance, please don't hesitate to reach out to us.
Rich & Dylan were amazing when it came to support. Attentive, knowledgeable, and very insightful when it came time to talk product implementation / impact. Looking forward to the next chat with them.
Thank you so much for taking the time to share your positive experience with Rich and Dylan. We are thrilled to hear that they were able to provide you with exceptional support! We will be sure to pass along your kind words to them and let them know how much their hard work and expertise are appreciated.
Adding Rebuy to our business was an easy choice. The ROI has doubled since installing. We currently have the best successes with the in cart flyout widget that has been amazing at converting one time purchases to subscribers which data shows increases the lifetime value of a customer. The CSM i work with is always available and has useful insight.
We're so glad that Rebuy has been effective in converting purchases to subscriptions, enhancing customer lifetime value. Your positive feedback about the accessibility and insights provided by your Customer Success Manager is greatly appreciated. We're committed to continuing to support and add value to your business. 💼🌟
The app has been great so far for us. Our success manager Dante Maxwell has been fantastic. He is quick to help us at every turn and he even makes a quick video on how to do something so I can do it myself next time.
We're delighted to hear your positive feedback about the app and Dante Maxwell! 🚀 Dante is indeed a star in our team, and we're thrilled his support, especially those handy videos, made a difference. Your success is our priority, and we look forward to continuing this journey with you!
Great slide out cart, tons of features! The Free Shipping countdown is a must. We love the ability to suggest complimentary products directly in the cart. Customer service is phenomenal!
Thank you so much for taking the time to leave us this amazing review!
We are so happy to hear that you are enjoying the app and the customer service :-)
After some early challenges on implementation with our own team, Max in the success team helped us hugely to increase our Rebuy stats 10+% through some simple setup tips.
James Bellis
www.balancecoffee.co.uk
Thank you, James, for sharing your experience! We're glad to hear that despite the initial hiccups, Max was able to guide you through and help boost your Rebuy stats significantly. It's amazing what a few setup tips can do! We're here to support you in any way we can, so don't hesitate to reach out. Here's to even greater success ahead! 🚀
Rebuy has been great for us, showing a solid return in just weeks. Implemented it mostly on our own but they offer great customer support, which makes it vastly easier. Max Trummer has been our Merchant Success Manager, and I owe a lot of our success to his dedication and timely responses. Thanks Max, and Rebuy!
Thanks a ton for the awesome feedback! 🌟 We're stoked to hear ReBuy's making a positive impact for you in just weeks. Big shoutout to Max – he's a legend! 💪 Your success is our success, so we're here whenever you need a hand.
Rebuy and the teams there are a winning combo for us! We love what options we have to increase conversion and AOV. It's paid for itself many times over. Our marketing team can implement new widgets without getting our dev team involved which is a great time saver. Their support and launch teams are the most responsive and kind folks we have ever worked with in the Shopify app community. Well work the price! ⭐⭐⭐⭐⭐
Hey DRI DUCK Team, Thank you so much for taking the time to share your review and positive experience with Rebuy! We are grateful to play a small part in helping to make your online store a huge success. Please let us know if there is ever anything we can do for you and the business!
Dylan (Account Manager) is very helpful with our requests. He guided us every step of the way and have provided thorough explanations.
Thankful for having Dylan on our team and also thankful for your business. Let's have 2021 be the best year yet. We are here to help! Again, thank you for the positive feedback. We appreciate it!! And please don't hesitate to keep in touch and continue to reach out to us as your business continues to scale up. Again, thank you!! Yew!