Rebuy Personalization Engine

One of the easiest apps to setup cross sells and repurchases we've found. Their customer service is amazing. Highly recommend Rebuy!

We've been on the hunt for an app to give our Shopify store that extra edge, and Rebuy's Smart Cart has been a game-changer for us. After setting up tiers in our smart cart, we saw a noticeable uptick in our conversion rates and sales – it's been truly transformative for our store. But beyond its stellar features, what really stands out is their exemplary customer support. We had a specific requirement related to product quantity limits in our cart, and Moe from their support team went above and beyond. He provided custom coding to ensure the feature was integrated seamlessly. It's rare to come across such proactive and efficient customer support in the industry. We're absolutely thrilled with the Rebuy app, and there's no doubt we'll be sticking with it for the long haul. A big thumbs up!

We implemented Rebuy quickly and easily with the help of Ian and the rest of the team. We implemented the day before black friday and Rebuy helped us reach out sales targets for the holiday! There is so much you can do with this app, looking forward to utilizing all its capabilities... update after 9 months of use, we LOVE this product and they are always adding features. The consultants are top notch and are always responsive and willing to hop on a call and implement solutions realtime if needed. Great company, great product, great team.

Rebuy has been a great addition to our Shopify store! Max Trummer has been very hands on with our account and has helped us immensely with his strategic suggestions and execution assistance.

Rebuy offers a wide range of features. It has become an integral part of our customer journey and we will continue to build on Rebuy's features. Rich is always available and open to discuss new ideas and helps us improve our use of the wide range of features. Many thanks to Rebuy for the great work you do. We highly recommend it.

We LOVE this app. It does everything you would expect and more. Though, what I love most about this company is their amazing customer service. It is the best I have ever experienced, really amazing and supportive. We've been using Rebuy for over a year and love everything about it.

Had a question about getting this setup with ARPU and John helped me get it settled in no time. Really excited to see how I can use ReBuy with everything else we are doing!

AMAZING this app - customer service is fantastic & app features are best in market. Really helps with conversions. We have 80k products so many apps can't handle our complex requirements & inventory levels as well as Rebuy. Highly recommended

We are using Rebuy on all 6 of our Shopfiy stores and it's definitely the bees knees of upsell /bundling apps. And we looked at A LOT of options including full custom code builds and custom apps builds.

As with any solution there are pros and cons that will be more or less important depending on your situation:

CONS
- Out of the box designs are pretty limited and it's best to use their $1,000 USD launch package to get everything set up how you want by their dev team.
- This process wasn't as smooth as we'd hoped - Rebuy is a big platform with lots of functionality and options - a lot more could have been done to help us prepare for this process so that it could go more smoothly. There was a lot of back and forth to get everything set up. Ideally you go to them with full mock ups of all the widgets you need and exactly how you want them to work. For this you need to know all of the deals you might want to run through those widgets and how they will need to function. It's a lot to think about and prepare for. In saying that many of their widgets are quite dynamic and there is good flexibility with running multiple types of deals and offers through the same widget. But I guess be prepared that you won't be able to do this 100% of the time.
- If you want to make major changes to the design/functionality of your widgets, you might need to use their launch package again and go through their dev team to achieve this.
- There is a lot of custom coding to get it set up. You're building a pretty big platform in to your store and so it's a new system to manage moving forward. If you have any issues you'll most likely need to go through their dev team to fix them. We haven't experienced any major issues or glitches with their platform in the 6 months we've been live.
- It's reasonably pricey but in our opinion worth it's worth it.

PROS
- Their team is awesome. The support is 10/10. I think this is a big part of why the cost is worth it. Everyone is super friendly and they are based in multiple time zones so you can always get help when you need it. On top of that they get back to you fast and so you don't go waiting 24 hours to actually get assistance.
- They know the platform inside out and have lots of epic ideas to help you execute your deals in the best way possible. Our account manager has been going well above and beyond what i'd expect to help us get deals live on our store and execute them in the best way possible. It's seriously A class support and again this is why it's worth the cost for us.
- Once you've used the launch package to set everything up you're store will be at a new level of gangsterness. We were using an upsell and bundling app before and after moving to Rebuy the success of our upsells and bundles has improved because the useability is SO MUCH better. They are wizards and can pretty much achieve any UX/UI you want, making everything seamless across your store.

Definitely recommend this app highly and just be as prepared as you can for the onboarding process with your designs and functionality requirements.

Our stores if you want to check out some widgets - we're using the smart cart with built in upsells and also the bundling widget on our bundle pages that lets people add 2 items to cart at once. We plan to roll out 2 or 3 more upsell widgets next year throughout the shopping journey as they've been so successful.

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Great app, Max is my manager and has helped me greatly setting up different features. Greatly appreciate his work.