Rebuy Personalization Engine

This app has helped us optimize our site in a number of ways. We really appreciate Ian for walking us through the process and patiently answering our questions. Highly recommend.

Very user friendly app. We've noticed a nice bump in AOV since implementation. Ian, Dante, and Jeffery have all been a pleasure to work with. Great support team!

Clear UI combined with a good and fast live-support for me is very important and Rebuy has nailed them all!

Launch team is awesome and the support is great. Been a big help to our brand and we're looking to do even more with ReBuy in the future

AMAZING this app - customer service is fantastic & app features are best in market. Really helps with conversions. We have 80k products so many apps can't handle our complex requirements & inventory levels as well as Rebuy. Highly recommended

From downloading the app to receiving support to setting up, Rebuy have been amazing. I especially want to shout out Suki, who has been so helpful and has helped me get set up for success. Lovely team and lovely product!

Love this app. Exactly what we need. The developers are super helpful and even helped us build out a custom widget for us and went the extra mile for us. 10/10 and excited to see our sales increase with this great app.

The smart cart is a great feature and the main reason we rate the app so highly. This feature is 100% worth it. With many SKUs it can be difficult for customers to know what else they should purchase, AI recommendations make it a simple process.

The post-purchase feature was recommended to us but needs improvement when it comes to tiered offers. For example, if a customer adds an item post-purchase and now hit the free shipping threshold it is not applied to their order creating customer service issues. This is a big deal for us as we want our customers to have the best experience possible on our site by getting offers they have qualified for.

Rebuy support overall is ok. They only have chat support and it is PST which is not great for us on the east coast. Most questions will happen first thing in the morning when there is 0 support. We prefer having a phone number to call where we can quickly resolve issues which is not the case with Rebuy. It can take many messages back and forth over a few hours to resolve issues/answer questions. Support is very helpful and tries their best to resolve issues, for us it's more of an issue when there is an urgent matter.

The platform itself is not super difficult to use but there is a lot you will miss without having someone to guide you. It was a bit of a struggle with figuring out best practices and setting up specific offers without reaching out to support. You can schedule a call with a team member to talk you through some features which I found to be VERY helpful. I would recommend doing this when you first get the app. Aiman was straight to the point and taught us what we needed to know to get started. Be prepared to put a decent amount of time into learning the ins and outs of this app.

We just finished our free trial with Rebuy and made the easy decision to continue using their awesome AI! From Conrad breaking down the tool to Marcus implementing all of the widgets and back to Conrad for reporting, our experience with Rebuy and their team has been nothing but positive. Furthermore, the AOV lift that we have seen so far was exactly as they predicted. Much appreciated, Rebuy!

The best merchandising tool around. They have an awesome product and an amazing team. Worth every penny