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I just completed the 90-Day Program with Rebuy, and it was a fantastic experience. Maria was hands down one of the best Customer Success Managers I’ve ever worked with—always available, knowledgeable, and incredibly helpful in educating us on how to get the most out of the platform. We’ve already seen a sales lift from the improvements made to our existing widgets and promotional strategies. I highly recommend Rebuy and the 90-Day Program to any brand looking to optimize their onsite experience and drive results.
Wow—thank you for the incredible feedback! We're thrilled to hear the 90-Day Program delivered real impact, and we'll be sure to pass your kind words on to Maria—she truly goes above and beyond 💪.
Customer support is out of this world! We use Gempages, which wasn't always perfectly compatible with Rebuy, but Tom took it upon himself to find a solution for all of our wants/needs! Instead of giving up when there wasn't an easy solution, he worked with his team to develop ways that we could implement Rebuy with Gempages. The customer service is 100% the reason we kept this app! Thanks, Tom.
Thank you so much for the kind words! We're thrilled to hear that Tom and the team were able to deliver the support you needed. We'll continue working hard to ensure your experience is top-notch! 🙌
We were looking for a flexible, powerful, all-in-one solution for CRO. After some research, we chose Rebuy. Immediately we were able to cut down on the number of 3rd party apps installed on our store. This helped consolidate billing (and save $), decrease complexity (only need to learn 1 tool), improve site speed (less 3rd party scripts) and ultimately, drive revenue for our store. Support is very responsive (shoutout Nam, Jason, Jane, Christian & Keri), docs are comprehensive and the platform is designed very well (modular widgets and data sources allow for flexibility). Post-purchase and cart/checkout upsell revenue alone justifies the cost. Rebuy continues to build new features and we're confident that they will be the right partner for the long term.
Wow, thank you for such a detailed and thoughtful review! We’re so happy to hear Rebuy has had such an impact. Shoutout to the amazing team members you mentioned, and we’re excited to continue building alongside you for even more success ahead! 🙏🚀
Can be a little clunky to navigate which is probably the biggest weakness of this platform.
That said, it's by far the most powerful and versatile app on the market for all the things it does, with few exceptions.
And the real kicker is that their Customer Service team is genuinely one of the most competent and quick to reply that I've ever had the pleasure of leaning on.
Appreciate your honest take! We hear you that navigation can be tricky sometimes, and we’re actively working on making it more seamless. Nonetheless, it means a lot to hear you value both the app’s power and our speedy support — we’ll keep working to exceed your expectations!
This app is an excellent add-on for organising promo items, adding accessories and cross-selling. It is a bit complicated to work around if it's not something you do regularly (as a non-IT person) but the customer service online is excellent. Highly recommended.
Thank you for the great feedback! We’re glad the app is helping you with promotions and love to hear our customer service has been there to support you — we’re always here to help! 🌟👍
Everything is usually pretty easy to set up and edit. Makes adding new features to our site a breeze! When I do run into an issue customer service help desk is great! You can easily talk to real people who are friendly and understand how to fix issues quickly. My chats often get send to Tom and he's wonderful.
Thanks a ton for the awesome feedback! 🙌 So glad to hear that setting things up is easy for you and that Tom's been a great help when you need him. We’re always here to help so reach out if you ever need us!
Support was able to diagnose and resolve an uncommon theme problem that was conflicting with the Smart Cart on our website and it is now working perfectly! Thank you so much for the help. The new pricing tiers is also a great change since we only use a small amount of the offered products.
I’m sorry to hear about your experience with both the support and the cost. I know that our team is already in contact with you and our senior engineers and leads are actively addressing your concerns. We’re looking forward to turning this around and making sure you have a more positive experience!
We just wrapped up a 3-month success program with Rebuy, and the results speak for themselves — higher AOV, better conversion rates, and smarter onsite experiences for our customers. We're a youth baseball e-commerce brand, and Rebuy has truly leveled up how we sell apparel and gear.
A huge shoutout to our success manager, Maria, who made the entire experience seamless and insightful. She wasn’t just a guide — she was a mentor. Maria patiently walked us through new tools, helped us understand the why behind each strategy, and even gave us early access to upcoming features that perfectly aligned with our goals.
All of this while finishing her MBA! Total rockstar.
If you're on the fence about Rebuy — don’t be. And if you get the chance to work with Maria, you're in excellent hands.
Thank you for the awesome feedback! We’re so glad Rebuy helped boost your business, and it's great to hear that Maria made such an impact. 🚀 We’ll continue working hard to support your success. Keep rocking it with your baseball brand! ⚾
The widget is very easy to use and intuitive. When we have had some issues or unable to get a a feature to work, the support team has been great, providing very quick response and solutions, helping us create the necessary widgets to drive our promotions. Highly recommended!
Thank you so much for the kind words! We’re thrilled to hear our widgets and support team have been a great help. We’re committed to keeping that momentum going and so please reach out if you ever need anything!
the app offers a lot of great features covering what Shopify does not offer, easy to use, no code needed, clear instruction docs provided. Even when you come across difficulties, their knowledgable dev and CS team are super responsive and helpful. Rebuy def. make us sell more!
Love hearing this! So glad the team and app have been a big help for you. We’re all about making things easy and boosting those sales – thanks for the awesome feedback! 🚀