整體評分
4.9
各級評分數量
  • 95% 的評分為 5 顆星
  • 2% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 2% 的評分為 1 顆星
2021年12月23日

The app drastically improved our cart flyout as well as our ability to upsell and have free gifts automatically display in the cart. Rebuy also has the best customer service with any app that we have used. Unbelievable support helping us launch as quickly as possible. Looking forward to rolling out all of the features they offer!

OROS
美國
使用應用程式 6天
2022年4月25日

This app has been amazing for us. At first, challenging to set up, but with the help from the support staff, especially Zach, he was able to guide me through the correct setup across multiple widgets. We had required custom coding and Zach went OVER and BEYOND to help. Honestly, the guy below said something about Strauss deserving a pay raise, but I'd like to nominate Zach for that pay raise because he is just as AWESOME

Sunset Boutique
美國
使用應用程式 6天
2021年9月22日

Really great app if you're looking to increase your ROI, the customer support is superb as well and they are very willing to help. Zach from Rebuy especially is the MVP!

PawmisedLand
馬來西亞
使用應用程式 5天
2022年2月7日

This app is great for what we need. We added it purely for the GWP option but ended up using so many more widgets. The smart cart is great and really helps conversion - the shipping bar, cross sell and recommendations are really fantastic. Also having the discount code box in the cart is helpful. The developers helped us with customizing a few widgets for what we really needed.

Businessandpleasureco.com.au
澳洲
使用應用程式 5天
2021年10月19日

Great people, great app. easy to get set up and get started with all our upsells. Their app gives you great features for shopify plus.

Plug.tech
美國
使用應用程式 4天
2021年11月23日

Uninstalled because I experienced the most unhelpful customer service of any app I’ve worked with. I was excited by the features and screenshots offered on Rebuy’s Shopify page. I didn’t want to achieve anything complicated but I just needed some help to position the app in the right position on the product page (it's automatic detection didn't work) and to ensure it appears in the same way as an example screenshot shown on their site. Perhaps I was wrong to hope one of your team members might be kind enough to help me - by requesting permission to my store - but instead I was given short replies and sent a link to a help guide (which I cannot understand, unfortunately). A great pity as I had hoped this would be a great solution.

Ricky
英國
使用應用程式 4天
2022年10月20日

Did not work well for us. As an honest review, I believe the pricing curve on Rebuy Personalization Engine was stressful to us. We already receive 5000+ orders per month, and off the bat it would cost $499 per month but based on the pricing tier model, its based on the revenue you can make. I'm not sure why an app wants to scale in cost as you scale in sales without really adding functionality. Should be a product, buy and use. After $40,000 in rebuy generated revenue, and this is after you are paying $1k/month, the pricing is that they want $250 per additional 10k. In essence, their pricing structure in a way owns a % of your company's revenue that it generates.

Coldest
美國
使用應用程式 4天
Rebuy 已回覆 2022年10月20日

Hi, Coldest Team,

Thank you for your candid feedback. Rebuy's pricing model is based on the actual value that we are providing to each merchant. Instead of taking a percentage of all orders per month, even those that are not Rebuy driven, we base our fees on only those orders which were attributed by Rebuy Generated Revenue (RGR), which is defined as products purchased as a direct result of Rebuy features such as widgets, links, and recommendation workflows.

We understand that every penny counts in today's world, so we truly appreciate your input on the pricing model. As for the app not working well with your store, We would be happy to help get things up and running so you can recognize the vast ROI that our app can provide!

We will be in touch to discuss this further with you shortly.

2021年8月2日

I am running a 7 figure store and this is the best Shopify app available in the market for Upsell, cross-sell, increasing AOV etc. This is a must-have app for any Shopify store out there. It not only increases your AOV it also increase your conversion to a great extend. They have very friendly customer care support, They helped me with the installation and going live.

Omega Walk
新加坡
使用應用程式 4天
2022年5月21日

The post-purchase upsell does not work. I follow 100% of the instruction but no upsell offering shows after purchase. The customer support team keeps telling me that the product(s) people bought were not part of the trigger collection, which is not accurate. Then they just stop answering.

Amile
新加坡
使用應用程式 3天
Rebuy 已回覆 2022年5月23日

[UPDATE] - Hi Amile Team, we have been unsuccessful in contacting you. Again, we would love to work with you on whatever issues you are having. We will wait for your reply so we can continue the investigation.

[UPDATE] - Hi Amile Team, we continue to reach out to troubleshoot further but have not yet received a response. I am following up here in case our other follow ups are not making it to you. I will also reach out via email so we can work on this issue. Have a nice day!

[UPDATE] - Hi again, we are attempting to get in contact to troubleshoot further. At your earliest convenience, could you please reply so we can greater extend our assistance? Thank you!

Hi!

Thank you for your review. We're truly sorry to hear about your frustration with our application, but appreciate you bringing this issue to our attention. I see we have an open thread going through our chat and will work to help you resolve as quickly as possible.

If you would like to discuss this matter further or have any other topics you would like to discuss, you can contact me anytime at Christian.Sokolowski@rebuyengine.com. I will be happy to meet with you so we can make this right!

2020年6月3日

John was amazing, one of the best customer support services I have received on any Shopify app, by far. They're gonna add abandoned cart emails too, can't wait for that! :)

Go Schwifty!
英國
使用應用程式 3天
Rebuy 已回覆 2020年6月3日

You got it! Yes we are! Thank you for the positive feedback! This makes a huge difference to us! So again, thank you!! And stay tuned for the abandoned cart emails!! :)