Rebuy Personalization Engine

-Update:
After posting this review the Rebuy Team got in touch and affected fixes in their app and got us up and running - which is great. However, it still took 4 months and a negative review to get a result. If only this happened sooner we'd be giving a much better review. 3 stars.
----
Really disappointed with our Rebuy experience. After looking at many apps, we specifically chose this app because of its stated compatibility with Multicurrency. / Shopify markets AND the white glove setup at US$1000 - which we ended up doing ourselves anyway.
After literally months of back and forth the app is still not working with currencies, and while we have had our $1000 setup fee refunded - subsequent communications with Rebuy have stopped, they’re simply not replying.
Our last few emails have not been replied to, which is extremely poor. After many hrs of setting up rules were uninstalling and looking at alternatives

So much functionality built into this app! I was surprised to see all the different ways we can integrate cross-sells on our site www.felonycase.com. Check it out, we're using a pop-up to cross-sell an additional case, a cross-sell built right into the product detail pages, and a special cart pop out to add a screen protector and camera protector. It's already way better than the old cross-sell / up-sell app I used to use. Special thanks to Strauss for taking the time to ensure everything was set up and running flawlessly. Thanks.

Really great! Works perfectly, easy to install and great service. It really does the job of many apps.

I love the way the app integrates seamlessly with our store. And the Replenish email option is an excellent feature for us. Had a few teething issues during set up but they were sorted out straight away by the great customer service! In addition, Flynn did an excellent job helping to style our Smart cart.

This app will generate us significant extra revenue. As we scale our advertising it will be a game changer. In testing, we are seeing it increase Average Order Value on about 60% of orders.

We were recommended this app by our Client Experience Rep at ReCharge. We have been on Rebuy for 8 Days and we have already realized enough return in - in funnel purchases to justify bringing on ReBuy. There is more automation that we have yet to turn on that deals with Churn and other in funnel flows. John, James and Dylan (and the whole ReBuy Team) have been ultra responsive and fun to work with. Bunch of apps on Shopify but there are a handful that are must haves for certain business models - ReBuy is certainly on of these applications!

This app has been truly transformational to our store. Lots of functionality, customization, and the support from the Rebuy Dev team has been next level. Any questions (stemming from "How do I change this color" to custom code) have been resolved within 24 hours. Very impressed and will be confidently recommending this app to fellow colleagues.

We just downloaded the rebuy app during a very high-stress time. Aaron was beyond helpful and attentive! He helped get all of our widgets set up prior to black Friday. Great customer service, very excited to start utilizing this platform

I found Rebuy to be easy to implement, very intuitive, with seamless integration and almost no delay between changing things in Rebuy and seeing them implemented on our live site. I opened a chat support with a few early questions and that turned into a weeklong, ongoing chat with the same chat agent, Tom, where I fired dozens of questions about how to do certain things and how to implement desired setups. Between the chat support and help guides I was able to build out 10x more functionality with this in 3 days than I did with a previous upsell app over 9 months. I got responses from Tom at all hours of the day and night and rarely had any kind of delay in response. At certain points I sent a bulleted list of questions and got prompt and diligent follow-up on each one of my questions.

Love Rebuy! I use it for both of my stores and it's been amazing. Jordan is a great help at getting it implemented on the site. Our AOV has increased. It's a no-brainer to have this app. It pays for itself. Nothing bad to say.