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Caveat: we are still very new to this app so we will publish update once we have used it for longer. So far we are happy with the results. It seems to do what it claims to do. After a few initial difficulties, Rebuy support (Bradley in particular) really helped us get going. In the middle of our onboarding we heard that Rebuy has entirely overhauled their pricing structure but luckily we got in before that so we are grandfathered into the old pricing structure! If not for that a small business like us would not have been able to afford the new pricing. We are optimistic and excited about this app; let's see how it goes!
Hi Monkey Mind Team!
Thank you for the impressive review! We are happy to hear that you have been having such a wonderful experience with the Rebuy app and our Team thus far. Please don't hesitate to reach out should you have any questions :-)
Very nice app! We have had it for 5 days and it already increased our AOV by 50%. Super helpful staff! Quick and friendly replies and are helping with everything! I can very much recommend!
Thank you for the wonderful feedback! It's amazing to hear our app boosted your AOV by 50% in just 5 days, and we're thrilled you're happy with our support team's assistance. Your recommendation is greatly appreciated, and we're here to keep delivering top-notch service to help your business succeed. Cheers to your ongoing success with us! 🚀🛒😊
currently has fulfilled 80% of the function i expected. Overall is good. The functions are super comprehensive which also means it takes more time than other app to set it up.
We are grateful for your positive review! If you encounter any difficulties during the setup process, please feel free to contact us through the in-app chat. Our support team is always ready to assist you and will be delighted to help. 😊
Rebuy is already making extra revenue for my store the first day I installed it. Straight forward to get up and running. UPDATE: This was supposed to be a 5 star review not 4... my mistake!
That’s awesome! Congrats!! Thank you for the positive feedback!! What can we do to earn a 5 star review! That is our goal!! Please email me at john.erck@abovemarket.com and we will work hard to make this happen. Again thank you and stoked on your new sales!!
Rebuy is an absolute beast (in the best way!!!) of a product – there is SO much you can do with Rebuy, and it's all incredibly easy to implement. The team is fantastic to work with (shoutout Jeffrey!), and overall would recommend to just about anyone! :)
Thanks so much for your kind review! We are delighted to hear that you are enjoying your experience with Rebuy. We can't wait to see your continued success with the platform. Please let us know if you ever need any assistance!
I cannot say enough about the customer service. The team inside the slack channel are by far the most responsive I've worked with. We use this app for in cart & in checkout upsells, it is fast, easy and most importantly customizable.
Add this app if you like money.
Yeah buddy! That’s what’s up! Hahah. Thank you so much for the positive feedback! You guys have been awesome to work with. Super stoked to have you guys onboard. So cheers to that! And making more money too! High five! 👋 💀 😃
This app has many options for customization and helpful + responsive support team! Thank you Rebuy team!
Thank you for your feedback on the app and support! We are happy that you are enjoying your experience.
This app is great for converting one-time purchasers to subscribers. It's also good for upselling after someone adds a product to their cart. It is more than paying for itself in these ways!
Thank you so much for the great review! We are happy to see that you are seeing so much success with the app so far, and look forward to you gaining even more revenue as you continue to optimize the Rebuy features!
We have had a great experience with this app and have seen our AOV increase from the start. Customer service is super kind and helpful and assisted us with a billing issue. Pricing is questionable though.
We sincerely apologize for the inconvenience and frustration you have experienced regarding the increase in fees. This has been escalated to our account team leadership to review and they will be reaching out to you directly to discuss the matter further. Once again, we apologize for any inconvenience this situation has caused and thank you for your patience and understanding.
Edited: The app was sold to us as a $99/mo solution. It turns out it is a sliding scale depending on how much business you do with them. The app sometimes takes "credit" for making sales that it didn't impact so that is really frustrating.
Dante at Rebuy is the best customer support person I have ever had the pleasure of working with in my 14 year career. The Rebuy Engine is powerful and he goes above and beyond every time to make it easy to use. We especially like the smart cart feature on Rebuy.
Thank you for your honest feedback and for highlighting Dante's exceptional support. We apologize for any confusion regarding the pricing structure and are happy to work with you on the topic. Your praise for the Rebuy Engine and Smart Cart feature is greatly appreciated, and we're committed to continuously improving to meet your expectations. 🌟💼🛠️