Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost Average Order Value (AOV) through effective upselling and cross-selling features. They appreciate the user-friendly interface, seamless integration, and sales-enhancing features like Smart Cart and various widgets. The support team is praised for their quick responses and custom solutions. The app also offers personalized product recommendations without slowing down stores. However, some merchants found the pricing, based on business volume, a bit unclear. The app is often credited for increasing conversions and customer Lifetime Value (LTV).

July 14, 2022

Incredible product with many use cases that work out of the box, or paired with other features on Shopify to make magic. The team is top tier and our MSM, Dante, has been extremely helpful on providing best practices, pipeline updates, and general guidance w/ all things Rebuy and Shopify.

Bailey Sarian Shop
United States
Almost 2 years using the app
Rebuy replied July 15, 2022

Thank you for the outstanding review! We are ecstatic that you are loving the app. We can also certainly echo that Dante is a rockstar!!

Edited May 20, 2020

First off, the developers are on point! John fixed a weird problem I created with some top-rated customer service. The app is a must, it integrates with everything seamlessly and it's pretty easy to use. I've seen it work well so I'm super excited to be using it now. Get it - make your life easy!

Bouncy Bump World
United Kingdom
Almost 2 years using the app
Rebuy replied May 20, 2020

Your review makes a huge difference to our team and is super motivating knowing the work we're doing and the effort we're putting into the app and the merchants we serve is paying off and making a big difference. We appreciate your business and your positive feedback. Thank you!

Edited December 1, 2021

Brilliant app, literally. We've been aware of Rebuy for a year and now got the opportunity to try it. One thing I would point out is that the conversion rate increased massively. We have a relatively small number of SKUs, but customization and ai-powered recommendations mean we can make the most out of what the checkout & cart page can offer. The app is easy to install, but the initial setup is a bit difficult. The great thing is, Rebuy has fantastic support and helps us establish the app from A to Z. I want to especially mention Nick who helped and still is helping us. Great product and great support. Plus, ReCharge integration. Highly recommend it to any merchant who wants to lift their conversion rate. The ROI is pretty decent.

Seoulbox
United Kingdom
Over 1 year using the app
February 28, 2023

Rebuy is a great app. It has allowed us to customize our checkout, cart and post purchase pages. They have a really good team dedicated to helping us use the application to grow our revenue. I would recommend this to any serious ecommerce DTC business.

Section 119
United States
Over 1 year using the app
Rebuy replied February 28, 2023

We are so grateful for your awesome review! Your feedback encourages us to keep up our exceptional standards in our product and customer service. If there is anything we can do to help you and your business, please don't hesitate to reach out!

August 11, 2022

Good app with good customer service! I love how Isaac helped us to fix the issue without thoroughly explaining what was happening. The fact that he gave some examples made it easier.

Vastitch
United States
Over 1 year using the app
Rebuy replied August 11, 2022

Thanks for the great review! We are so glad that you are having a phenomenal experience with the app and the support! We look forward to watching your future success :-)

Edited December 7, 2022

We started with Rebuy in early 2021 when we had Strauss help us get it all set up. It’s been phenomenal for increasing AOV. Then, we did a major website update I needed Rebuy help! Rebuy was on the spot with their Live Tech team on BLACK FRIDAY! I got the help I needed for BFCM, and then I was lucky enough to get a call scheduled with Rich so I could learn all the NEW features Rebuy has built since early 2021 [because they have TONS OF NEW features]. Let me say: Everyone NEEDS a Rich to help you max out your value with Rebuy. He’s smart, funny, quick, and MAN, he can teach you how to leverage Rebuy FAST! Get Rebuy and then sit back and be amazed at their Tech team, service, knowledge, and increased AOV!

Holistic Habitat
United States
Over 1 year using the app
Rebuy replied March 25, 2021

Wait and watch the money bags 💰 flow in! Yahoo! Your customers will greatly appreciate the heightened UX and on site personalization and will certainly buy more as a result and appreciate the upgraded UX! Let's go! 🐎

July 12, 2021

Rebuy is a must-have for anyone looking to increase their AOV. There are numerous upsell/cross-sell features in the app that are all customizable based on your product, brand and customer demo. The support team is also A++. Dylan was a rock star helping us with the setup and continues to give us valuable feedback on how to optimize the app for driving higher upsells/cross-sells. We’re seeing an immediate uptick in AOV after launching the app. 100% recommend.

FLAUNT
United States
Over 1 year using the app
October 18, 2021

Rebuy is the most versatile upselling app I've ever tried and even more than we could custom build in house. Support is incredible, there are so many customization options and they really get what it takes to increase AOV while adding value to the customer. Bottom line Rebuy has increased our AOV by 22% immediately and I highly recommend it.

goPure Beauty
United States
Over 1 year using the app
Edited February 2, 2023

In LOVE with the rebuy app! Rebuy has really helped boost our overall AOV and UPT over the years with the many plug and play widgets that they offer. With rebuy, our merchandising and marketing teams are able to personalize the shopping experience by offering upsell/cross-sell opportunities at multiple touch points within the user journey.

Also, Suki Abdulla is the absolute BEST rep ever! She's really supported us with setup with additional widgets that we want to implement.

12th Tribe
United States
Over 1 year using the app
Rebuy replied January 31, 2023

Thank you for your great review! We couldn't agree more. Suki is amazing!!! Let us know if there is anything we can help with in the future. 😁

September 16, 2022

swiss army knife app., AND great support crew to back it up! You're crazy if you are not using Rebuy

SaltWrap
United States
Over 1 year using the app
Rebuy replied September 16, 2022

Hey SaltWrap Team!

Thank you for the grand review! We are happy to hear that you are having such a great experience with the Rebuy app and our Team. Please don't hesitate to reach out should you ever have any questions :-)