Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost Average Order Value (AOV) through effective upselling and cross-selling features. They appreciate the user-friendly interface, seamless integration, and sales-enhancing features like Smart Cart and various widgets. The support team is praised for their quick responses and custom solutions. The app also offers personalized product recommendations without slowing down stores. However, some merchants found the pricing, based on business volume, a bit unclear. The app is often credited for increasing conversions and customer Lifetime Value (LTV).

Edited January 16, 2024

FANTASTIC support from Moe! I needed help with some custom css coding and he got straight to it! Love this app. Saw a huge increase in AOV since we implemented their smart cart as well! 10/10

MyBlend
Sweden
Over 1 year using the app
Rebuy replied September 27, 2022

Thank you for the great review! We are delighted to hear that you are having such a great experience with Rebuy's overall performance, from the app to the support!

April 11, 2023

We recently started using Rebuy and can't thank Rich enough for all the help he's given us. He has gotten us so excited to see the magic of this app and he has been so helpful and responsive with absolutely any question we had. He provides quick answers and great ideas. We have heard the best things about this platform and now we understand why. Thank you to the rebuy team, and especially Rich!

Tracie Martyn
United States
Over 1 year using the app
Rebuy replied April 11, 2023

Thanks so much for taking the time to share your positive experience with Rebuy and Rich! We take great pride in providing exceptional customer service and it's great to see that Rich was able to deliver that to you. Your feedback is invaluable and we'll make sure to pass on your message to the entire Rebuy team, including Rich.

If there's anything else we can assist you with, please don't hesitate to reach out.

February 9, 2022

Strauss was incredibly helpful in creating custom css code to add to our cart for a very specific product need. He quickly and efficiently helped us to resolve this issue in a day! Thanks so much!

Cocomels
United States
Over 1 year using the app
March 29, 2022

I reached out to the support team because a drop down menu in the smart cart was not displaying properly on my website. Christian replied promptly and Strauss fixed the issue within 24 hours. It turned out to be a CSS issue with my theme. Great support!

Joulie Organics
United States
Over 1 year using the app
September 14, 2022

This is a fast and easy way to boot A.O.V and increase the number of return customers. Very easy to use and has some great features. Highly recommend!

Fresh Chile
United States
Over 1 year using the app
Rebuy replied September 14, 2022

Thank you for the great review! We are so happy to see that you are finding such success with Rebuy. Please let us know if you ever have any questions!

September 12, 2022

Dante has been a great help and always following up on our account. Rebuy has helped us customize the checkout experience.

Monos
Canada
Over 1 year using the app
Rebuy replied September 12, 2022

Thank you for the wonderful review! We are happy to hear about your positive experience with the product and the team thus far. Please don't ever hesitate to reach out with any questions!

August 23, 2022

We had Rebuy setup for months, but never used it properly, so we decided to delete the app. When Dante, with rebuy found out about this, he and his team worked tirelessly to regain our business. After several calls, we re-installed the app & couldn't be more pleased with our decision. Dante, and all of the team with rebuy, have been first class people to work with. They have shown my company dedication and attention that shows this company cares not just about the bottom line, but the customer's success as well. The team did not just stop at regaining our business, the hours dedicated to us has continued since our re-install. The team has dedicated so much time to making sure we are properly using their app this time around. The results are already starting to show. Only gave 5 stars because they didn't offer 10! Thanks Dante and Rebuy!

Bunker Branding Co.
United States
Over 1 year using the app
Rebuy replied August 23, 2022

Thank you SO much for this wonderful review! We are overjoyed to hear about your positive experience with the product and the team. We are so excited to watch your future success with Rebuy! Please don't ever hesitate to reach out with any questions.

Edited April 6, 2022

Rebuy is one of the best and most powerful apps on the Shopify App store. We've been using Rebuy for almost 2 years and are so impressed with not only the features and functionality but the excellent support they provide as well. We primarily utilize Rebuy for product add ons and GWP promotions and both are super easy to setup, edit, and publish on our own. Whenever I have had any trouble getting a widget edited on our site the Rebuy support team is quick to provide support and go above and beyond to get everything up and running smoothly. I can't recommend this app enough, it is a must-have for Shopify merchants!

reynspooner.com
United States
Over 1 year using the app
December 21, 2022

An absolute must-have for every e-commerce store! This has helped lift revenue by hundreds of thousands of dollars already, just a few months in. I recommend this to all my fellow e-commerce founders.

Solawave
United States
Over 1 year using the app
Rebuy replied December 21, 2022

Fantastic!!!! Thanks for the feedback and positive review. It looks like your store is crushing it! Give us a shout if you ever need anything. We are here to help you and your business succeed 🙌

September 14, 2021

Amazing app! By far one of the best customer support from any SaaS business out there! These guys will do the most to make sure you're up and running smoothly!

Celtic Serenity
United States
Over 1 year using the app