Rebuy Personalization Engine

We were looking for a flexible, powerful, all-in-one solution for CRO. After some research, we chose Rebuy. Immediately we were able to cut down on the number of 3rd party apps installed on our store. This helped consolidate billing (and save $), decrease complexity (only need to learn 1 tool), improve site speed (less 3rd party scripts) and ultimately, drive revenue for our store. Support is very responsive (shoutout Nam, Jason, Jane, Christian & Keri), docs are comprehensive and the platform is designed very well (modular widgets and data sources allow for flexibility). Post-purchase and cart/checkout upsell revenue alone justifies the cost. Rebuy continues to build new features and we're confident that they will be the right partner for the long term.

Everything is usually pretty easy to set up and edit. Makes adding new features to our site a breeze! When I do run into an issue customer service help desk is great! You can easily talk to real people who are friendly and understand how to fix issues quickly. My chats often get send to Tom and he's wonderful.

Can be a little clunky to navigate which is probably the biggest weakness of this platform.

That said, it's by far the most powerful and versatile app on the market for all the things it does, with few exceptions.

And the real kicker is that their Customer Service team is genuinely one of the most competent and quick to reply that I've ever had the pleasure of leaning on.

This app is an excellent add-on for organising promo items, adding accessories and cross-selling. It is a bit complicated to work around if it's not something you do regularly (as a non-IT person) but the customer service online is excellent. Highly recommended.

We just wrapped up a 3-month success program with Rebuy, and the results speak for themselves — higher AOV, better conversion rates, and smarter onsite experiences for our customers. We're a youth baseball e-commerce brand, and Rebuy has truly leveled up how we sell apparel and gear.

A huge shoutout to our success manager, Maria, who made the entire experience seamless and insightful. She wasn’t just a guide — she was a mentor. Maria patiently walked us through new tools, helped us understand the why behind each strategy, and even gave us early access to upcoming features that perfectly aligned with our goals.

All of this while finishing her MBA! Total rockstar.

If you're on the fence about Rebuy — don’t be. And if you get the chance to work with Maria, you're in excellent hands.