Rebuy Personalization Engine

I installed this app hoping it would improve my store, but it turned out to be a costly mistake. The setup is unnecessarily complicated and requires constant technical adjustments just to achieve basic functionality.

After spending hours customizing it with CSS, I ran into multiple bugs that caused my cart not to display correctly. The result: direct loss of conversions and sales. It’s unacceptable for a revenue-focused app to negatively impact revenue.

Support did respond, but none of their suggested “solutions” actually fixed the issue. I even switched themes to rule out compatibility problems, and the issue still persisted. The cart would work intermittently — completely unstable and unreliable.

For the price, the quality is extremely disappointing. The interface feels outdated, unintuitive, and far from professional. It does not meet the standards of a serious ecommerce business.

In short: this app cost me time, money, and lost sales opportunities. I absolutely do not recommend it. There are far better and more stable alternatives available.

Rebuy has been an amazing service for our brand. The updated features in the smart cart are awesome, and has really boosted our bottom line. The CSM and overall support we have is second to none. Responsiveness and attention to detail is a very important asset and Rebuy executes both very well.

We are revising my previous rating to reflect a significant turnaround in our experience with Rebuy. Following our initial feedback, Cole and Diana reached out to facilitate a call where we could openly discuss the technical and account-related hurdles we were facing.

The technical issues were addressed directly by Lam, who provided the level of responsiveness and expertise we were looking for. Additionally, Cole and Diana were incredibly understanding regarding our account concerns and took the steps necessary to ensure the platform provides the clear value required for our business.

It is rare to see a team take such proactive ownership of a customer’s experience. Because of their transparency and the technical resolutions provided, We've have decided to maintain our store’s partnership with Rebuy. We appreciate the team for stepping up and proving they are committed to supporting their users.