Recart: SMS & List Growth

BEWARE, WE LOST MONEY WITH RECART - READ THIS BEFORE YOU SIGN AN AGREEMENT.

$10,000+ lost in revenue with Recart due to platform bugs.

My experience with Recart has been disappointing due to their platform filled with many bugs, declining performance, lack of promised support, strategy, billing discrepancies, and failure to execute agreed-upon tasks.

The app and the service has not only failed ...

At first, we thought that we found the right app for our business, our Facebook messenger blast works really well, but suddenly the performance of this app fluctuates, as we noticed during our monthly sale, total message sent decreases until the campaign just activate and do nothing. We try to seek help to their Support Team but unfortunately, they can't also provide us the answer why it happens, ...

I am writing this review because it is required to extend the free trial.

Setup was not too painful, but it was confusing. Previewing what the experience will be like for my customers is very difficult. They have some nice defaults and templates, so getting started is fairly easy.

They don't automatically set colors based on my stores's theme. That would be a great feature to add.

So far no carts ...

This app is good but the support SUCKS! It is IMPOSSIBLE to get your list of emails from abandon carts sent to you! They never respond to messages or emails! HORRIBLE SERVICE! Beware!

Lots of problems, did not work correctly, in one month we had to pay 3 times, no money back......
Also big speed problems with shop.

Recart works great...when it works. 6 potential customers with emails over the past 24 hours and none of the campaigns are triggering.

For the add to cart messenger abandon cart feature, you are requred to have a line of text underneath the widget, and its HUGE and you can't leave it blank. Really wish there was a way around this since it takes up a lot of real estate - still waiting to hear back from customer service on a fix for this.

Also the load time (atleast on my page) for the widget is another 3-5 seconds after the page ...

It doesn't work well on checkout with OneClickUpsell App

Haven't yet used this app...but am hopeful it will improve my conversion rate

Cool app and great customer service but unfortunately there is no point in downloading and setting it up if you live in the EU.