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I can not understand why they could get 5 stars.
All campaigns 'email sender address is StoreName@ghostmonitormail.com
And this cause all emails just went to the Spam folder.
Btw, they said you cannot edit this email address.
https://help.recart.com/email-campaigns/can-i-change-the-sender-email-address
Thank you for your feedback, we really appreciate it! :)
At Recart we send emails via Mailgun. They are one of the best email providers for sending emails at scale. By default, we use your URL @ ghostmonitormail.com - so it will be obvious that your store is sending the email via our service.
However, you can always change your reply-to email address in your Settings - My Store - Email settings.
We have a dedicated account manager who keeps his eyes on the IP reputation of Recart. He makes sure everything goes smoothly and the deliverability rate stays at the top.
Our inside tests indicated that Recart emails go to inbox in the largest inboxes like Gmail, Yahoo, Outlook, AOL.
However, according to Mailgun, going to spam is inevitable. Spam filters are so complicated, one email provider can't comply with all of them.
Our average spam rate is 0,01%, so only a very few email goes to spam.
In conclusion, no matter what, a little percent of your emails will go spam. At Recart, we're constantly working on improving our emails to comply with all the CAN-SPAM Act rules and try to avoid more spam folders.
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Thank you for your feedback! :)
The team support is amazing. The app Works really good. I recomend this app. Thanks to team of Recart.
Thanks so much for your kind words!
We're always happy to help, so please don't hesitate to get back to us if anything else comes up.
Best wishes,
Recart Customer Success Team
UI and UX is very seamless for people who doesn't have development background, integration of facebook is also easy, you can customize the messages for customers that will help you in conversion.
Very creative app. Has all the bells and whistles in one shop. No need to shop around for any more apps. Great customer service.
Nice app! Recommended to everyone!! this is nice app, can help you to expands your business!!! recommended!!!!
I really like how this app works. Being able to keep in touch with store visitors is amazing. Good app
Absolutely dreadful app. Never worked on the theme I had and there customer support team took on average 4 days to respond to any question for me to conclude with removing the app due to no help at all. I would not use this ever again.
Thank you for your review!
We are very sorry that you had a negative experience with Recart.
Even though our support team is not available 24/7, we always do our best to respond as soon as possible.
If you'd like to give Recart another try with our team's help, please feel free to get in touch anytime :)
This is by far one of the best tools on Shopify. This is changing the whole game of marketing. Having customers on a Messenger list is the email lists on steroids.
Good email customisation and the email capture before checkout is cool. Shame it doesn't send the data to your shopify dashboard