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We moved over to Recart almost a year ago and took our barely skating by SMS program to a whole new level. The support they provide is fantastic and their constant testing and iterations on the pop up has driven opt-ins as high as 13%. Our list size has grown by leaps and bounds and every campaign is a money maker. I recommend them to everyone who will listen! Fantastic app, fantastic service, and crazy good metrics.
Using Recart has been a huge advantage for our company! So glad we chose to switch over to this app.
Terrible customer service. Soma, the CEO, has no better customer skills. If I could have left zero stars, I would have.
UPDATE TO THE CEO'S RESPONSE:
Yes, while I do agree that there were billing issues and appreciate the fact that Recart was working with us and we had entered an agreement with you.
What can't be dismissed is the Alice Pai, your head of client success, is and was extremely rude and condesending to us from the very begining. So much so that we had to call her out on in some of the emails, which I will gladly share with anyone that wants to read them.
What also can't be dismissed is that Recart had entered into an agreement with us to which they did not fullfill. Instead what Alice did was nothing. Because Alice couldn't do her job, what she did was run up our bill over $3000 dollars and then expected US to pay it off completely "or else".
Then you Soma, the CEO, got involved. You again said we need to pay the full balance or you would suspend our account. Again, a balance your company ran up because YOU failed to honor the agreement. I offered a payment arrangement to which you declined and suspended my account before a weekend. I could not send text to my customers for the weekend which cost me sales. Then on the following Monday, you decided you would accept my payment arrangements. YOU suspended my account for the weekend to intentionally hurt my business. Then when you decided to re-activate my account, my number NEVER got verified. I couldn't send a text for an entire week! All this while I was trying to get away from your company. It took less than a day for the new company to get my number verified. My guess, the number was never submitted by your company to get verified. Another intentional act on your part to hurt my company. So did I get a little upset with your company and send some emails telling you how I felt about Alice....I sure did! Were some of those on the unprofessional side, yes. But YOUR actions, caused my reaction. Alice is far from professional and you SOMA, not taking responsibility for your company failures and trying to put it on my company and then intentionally hurting my company and family.....take a look in the mirror. This would have NEVER happened if you and your company had any integrity and did what they said they were gong to do.
Anyone reading this, please feel free to reach out and ask for emails. I will gladly send them to you. This company has gone downhill drastically since we had signed on with them. If you don't do what they demand, they will hurt you. ALSO, you DO NOT HAVE IMMEDIATE ACCESS TO THE CONTACTS THEY COLLECT FOR YOU. You have to request your contact list and then they will get it to you, when they can. You pay for them to collect that data, you should immediate access to your property.
Hi Ian,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. After thoroughly reviewing the situation, I’d like to clarify a few points.
While there may have been minor missteps along the way, our team consistently worked to support you with the best intentions, even during challenging circumstances, including times when billing issues arose.
However, throughout the engagement, we encountered communication that did not align with respectful and professional standards. Our team members were subjected to language and behavior that no professional should have to endure.
For these reasons, we have made the decision to discontinue our services to you and your business.
We wish you the best moving forward.
Best regards,
Soma - Founder & CEO at Recart
I am really excited to learn everything about this app, love that it keep track of extra sales!
We've been working with the Recart team for nearly a year. They are very helpful, immediately respond, and are always eager to help. All in all our experience has been positive, no issues, and it has helped us grow our subscribers as well as increase our ROI. We recommend them.
Hi there,
Thank you so much for taking the time to share your positive experience with us! We are so thrilled to hear that you had such a great experience with us.
We are always striving to provide our customers with the best, so your feedback is incredibly valuable to us. We will continue to work hard to meet and exceed your expectations.
Thank you again for your kind words and support. We look forward to continuing to help Prop Money grow and flourish!
Best,
The Recart Team
Really amazing app. Fully featured. Definitely helped increase sales. Get it!
Great app and great support! Installs very easily and functions well. Many thanks from the team at Paysocialmedia.com
Wonderful app - easy to install!
Really handy app to increase conversions and abandoned cart sequences.
Recart captures 5 times as many emails as my previous cart abandonment application. They also provide great email templates, and a simple interface. Great app.
Neat app. Early days but so far very happy.