Avis (5 471)
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Terrible customer service. Soma, the CEO, has no better customer skills. If I could have left zero stars, I would have.
Hi Ian,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. After thoroughly reviewing the situation, I’d like to clarify a few points.
While there may have been minor missteps along the way, our team consistently worked to support you with the best intentions, even during challenging circumstances, including times when billing issues arose.
However, throughout the engagement, we encountered communication that did not align with respectful and professional standards. Our team members were subjected to language and behavior that no professional should have to endure.
For these reasons, we have made the decision to discontinue our services to you and your business.
We wish you the best moving forward.
Best regards,
Soma - Founder & CEO at Recart
I love the numbers coming in from our campaigns and flows, especially the welcome; it offers a personal touch with conditional splits that really engage our customers. And it really gets results (sales). At first, I was concerned about our opt-ins, but our rep, Jordan, did more than just provide awesome suggestions — he also worked with us to create different versions, like a step with email and text at the same time. Our signup conversions improved dramatically, jumping from 1.25% before Recart to 7% for email and almost 5% for SMS.
Hi there,
We wanted to say thank you for your awesome review! We genuinely appreciate your support and the time you took to share your positive experience! Your feedback fuels our passion, and we're excited to keep delivering top-notch value to users like you.
It's truly rewarding to hear that our app has had a positive impact on your Shopify journey, and we are delighted to know that Recart has met your expectations and increased your opt-in rates. Your feedback serves as a testament to the hard work and dedication of Jordan and our entire team.
We're thrilled to have Plum Deluxe Tea as part of our community, and we promise to continue working hard to exceed your expectations. If there's ever anything specific you'd like to see or any additional features you think would enhance your experience, please feel free to share your thoughts. We value your input immensely.
Thank you once again, and here's to more great experiences ahead!
Best,
The Recart Team
We've been working with the Recart team for nearly a year. They are very helpful, immediately respond, and are always eager to help. All in all our experience has been positive, no issues, and it has helped us grow our subscribers as well as increase our ROI. We recommend them.
Hi there,
Thank you so much for taking the time to share your positive experience with us! We are so thrilled to hear that you had such a great experience with us.
We are always striving to provide our customers with the best, so your feedback is incredibly valuable to us. We will continue to work hard to meet and exceed your expectations.
Thank you again for your kind words and support. We look forward to continuing to help Prop Money grow and flourish!
Best,
The Recart Team
I am really excited to learn everything about this app, love that it keep track of extra sales!
Very good app very easily beautiful design thanks you so much !
Really amazing app. Fully featured. Definitely helped increase sales. Get it!
Great app and great support! Installs very easily and functions well. Many thanks from the team at Paysocialmedia.com
Wonderful app - easy to install!
Really handy app to increase conversions and abandoned cart sequences.
Recart captures 5 times as many emails as my previous cart abandonment application. They also provide great email templates, and a simple interface. Great app.
Neat app. Early days but so far very happy.