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Cool app and great customer service but unfortunately there is no point in downloading and setting it up if you live in the EU.
Thanks a lot for your honest feedback, we appreciate it.
We are doing our best with adapting to the new regulations, and we hope to see you again in the future!
Let us know if we can help with anything.
Best,
Recart team
Excellente application ! Vous permet un e-mailing remarquable ainsi qu'une campagne Messenger très poussée pour augmenter son taux de conversion
GREAT APP, High-Quality UI, Recommended
Great app so far will love to see it increase my sales
Just using the trail so far and exploring the features but I'm really enjoying it! Looking forward to giving it a bit more of a go and seeing if it turns to more conversions. It would be great to offer more options for customisation but the standard features look pretty good.
Fantastic app, super great marketing tool! :)
me han recomendado bastante esta aplicación con lo cual ahora la modificare para mi tienda...
We were really pleased with the guidance and support in getting set up I honestly can not fault them as a company with regards to attention to their customers, Anca was dedicated in looking after us and our business. Sadly shortly after installation facebook changed the way in which messages can be delivered which meant that we could not collect subscribers which was 80% of the point of installing the app, to offer a discount on a new messaging channel in return for future direct marketing opportunities. After FB's changes to all EU stores this was no longer possible. We flows which we set up to engage the customers who abandoned carts were also effected by this, without buttons they would no longer be able to return to cart to checkout from the message. We would also not be able to message anyone we had spoke to before on messenger.. along with many other limitation including no images in the messages also which was a shame. Its not the fault of RECART, I don't blame them as the changes facebook made due to GDPR were out of their control, however billing us for a product that did not work at all was more than a bit harsh. I think we should have been given an apology for all hours we invested into setting up the flows within the app, and refunded in full or had the option to be refunded in full. To be honest I think legally because the product was absolutely no longer as advertised they must refund us... but I would rather state my disappointment here and go our separate ways than chase a company for a wasted $300.
Thanks for your feedback!
We are very sorry for your disappointment and we apologize for your bad experience.
Nevertheless we do not want to let you go with this negative impression, so we have reached out to you in private in order to sort things out.
We hope to hear from you soon.
Best,
Recart team
Just downloaded it 3 days ago. Have yet to test its effectiveness but we'll see for now and i'll update my review if it good!
Early days yet but seems to do what it says. I seem to have alot of abandoned carts still so I am happy for anything that can help lessen them. Will write back after a few weeks of using this.