Note globale
Nombre d’avis par note
  • 88 % des avis sont des avis à 5 étoiles
  • 9 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 1 % des avis sont des avis à 1 étoiles
15 septembre 2022

At first, we thought that we found the right app for our business, our Facebook messenger blast works really well, but suddenly the performance of this app fluctuates, as we noticed during our monthly sale, total message sent decreases until the campaign just activate and do nothing. We try to seek help to their Support Team but unfortunately, they can't also provide us the answer why it happens, Vivien, one of the CS Support just tell us that their experience with Sponsored Messages is still the same, it is a hit or miss, meaning they are not confident that the app performance will work for us.

Big Skinny Philippines
Temps passé à utiliser l’application : Plus de 3 ans
Recart a répondu 21 septembre 2022

Thank you for your review, we are sorry you had an unpleasant experience with our app.

Please note that Recart has no effect on the delivery of Sponsored Messages, this is completely handled by Facebook.

We reached out to you in a separate email to make sure your Sponsored Message setup is correct.

Recart team

27 juillet 2022

Get eight times more sales. A bold claim. Even though we had paid social media ads explicitly made for driving traffic to our store, all of our sales did NOT use the promo code you could get by signing up to text messages by Recart. Long story short, our customers are better off paying the retail price than giving away their phone numbers for a 15% off on their purchase. Perhaps Recart drives sales up for lower-priced items or a different industry than ours. Electronics shop owners, pass on this one. It will take valuable time for you to set up this correctly, and it's not worth it. You are better off pushing more sales through promotion inserts in your packaging, giveaways on social media, and 5-star reviews. My two cents.

The Gaming Eagle
Temps passé à utiliser l’application : Environ un mois
Recart a répondu 28 juillet 2022

We’re sorry you had a negative experience with our free trial program! The 8X ROI guarantee is only feasible when there’s a minimum level of traffic coming to your store. Our team should’ve reviewed your store stats in more detail and communicated this at the beginning of the trial to set proper expectations. Again, our apologies for any miscommunications. Please let us know if there’s anything further we can do.

Recart Team

Modifié le 13 avril 2021

You can use them to get your products market price all wrong without any permissions. I tried this app, but it just added a discount code open to public without any pre-talk or try to get any permissions from us, which caused us much more headaches than we don't have them.

Temps passé à utiliser l’application : 8 jours
Recart a répondu 14 avril 2021

Thank you for the feedback.

We have reached out to you via email to get to the bottom of the issue and find a solution as soon as possible.

Thank you so much for your cooperation.

4 janvier 2021

Cool app and great customer service but unfortunately there is no point in downloading and setting it up if you live in the EU.

Tabloid Mykonos
Temps passé à utiliser l’application : Environ un mois
Recart a répondu 4 janvier 2021

Thanks a lot for your honest feedback, we appreciate it.

We are doing our best with adapting to the new regulations, and we hope to see you again in the future!

Let us know if we can help with anything.

Recart team

Modifié le 16 novembre 2020

So, it quickly becomes apparent that the impressive stats that Recart claim on all their promotions about how they increase sales, are a little tenuous. They count anyone that signs up for a discount code then purchases as a conversion enabled by them - as if the customer wouldn't have purchased otherwise. But in reality all they are doing is pestering customers with tacky discount codes - customers that would have purchased in any case.
Real value comes in attracting back abandoned checkouts, and unfortunately it appears that Recart are much less successful at achieving this than they would have you believe.
Since installing Recart I have actually seen a reduction in sales, which I attribute to the popup 'conversation starter' which just feels dropship-spammy, and subsequent Messenger hassling. I don't think I'll be using Recart again. The biggest con is all those conversions in their marketing copy they claim to have 'unlocked' for users of Recart, which are really just sales that would have occurred in any case. Very cheeky.

Pixie Wing
Temps passé à utiliser l’application : 11 jours
Recart a répondu 17 novembre 2020

Thank you for your detailed feedback.

We are sorry that our services did not meet your expectations.
Our Abandoned Cart recovering works best with a stable subscriber base, due to Facebook messaging policies.

If you would give us another chance, we would recommend to try other Conversation Starters, and gain more subscribers as a first step.

Please let us know, if we can help with anything.


Recart team

5 juillet 2019

Good: Great onboarding experience

Bad: Too spammy, affecting the shop's reputation

I will only recommend the Order Subscription notification option.

The Paw Bottle™
Temps passé à utiliser l’application : 10 jours
Recart a répondu 10 juillet 2019

Thank you for your feedback.

We are happy to read that you’ve liked our on-boarding process. :)

We sent you an email addressing the problem, please get back to us and we'll help fix this issue as soon as possible!

Our support team is always happy to help with any issues that you may experience, so please do feel free to reach out to us via our chat if anything else comes up in the future.

17 avril 2019

The app subscription tools does not work for the safari browser or the instagram browser which make it too useful for mobile heavy traffic. The Subscription tool is supposed to detect the customers facebook login so they can easily subscribe, but instead it asks them to enter their username and password on a separate page which of course hurts conversion a lot.

Dream A Pillow
Temps passé à utiliser l’application : 16 jours
Recart a répondu 20 avril 2019

Thanks for your feedback, we appreciate it. :)

I just checked your ticket with us and it seems that this issue was solved. We are happy to help you further if you need us. You can message us on your Recart dashboard and our support team will be with you as soon as possible.

Modifié le 2 octobre 2018

This app is good but the support SUCKS! It is IMPOSSIBLE to get your list of emails from abandon carts sent to you! They never respond to messages or emails! HORRIBLE SERVICE! Beware!

MagTrim Designs LLC
Temps passé à utiliser l’application : 11 mois
Recart a répondu 17 juin 2019

Hi there,

Thank you for your feedback, we appreciate it a lot. I can see that our support team assisted you in time, and now your issue is solved. Please note that we reply as soon as possible, and we are more than happy to help.

Feel free to contact us. :)

6 juin 2018

they ended the trial within minutes of installing their app

Temps passé à utiliser l’application : 21 minutes
25 avril 2018

This could be a very good app. Unfortunately it is unable to capture past abandoned carts.

Plust it's real benefits only appear once you have high number of visitors to your store.

I will un-install for now. In the future once I have high number of visitors I might re-install this app and give it 4 or 5 stars.

Fun Buy Shop
Temps passé à utiliser l’application : 7 jours