Recart: SMS & List Growth

Terrible customer service. Soma, the CEO, has no better customer skills. If I could have left zero stars, I would have.

UPDATE TO THE CEO'S RESPONSE:

Yes, while I do agree that there were billing issues and appreciate the fact that Recart was working with us and we had entered an agreement with you.
What can't be dismissed is the Alice Pai, your head of client success, is and was extremely rude ...

This used to be a great app but my Facebook page disconnected (the success of this depends on it) I emailed days ago to 3 different support emails and 2 on the chat and not one reply. I am losing sales and will be searching for a better alternative. Beware. They take money but customer support has suddenly become non existent. Not happy.

I just realized all my emails were sent to the spam folder, also, no new features in the past 6 months...

I'm a 1-year user. DO NOT RECOMMEND

$$$$ Far too expensive, trust me!
And if you want to cancel you need to contact their team which is very annoying.

Got charged for 6 months and didn't get a sale, to be fair I wasn't advertising for traffic but they aren't fair to their pricing. Expect to pay a premium each month.

Would only recommend to people who have a large budget, its not that great and a ...

This was a pretty good app during the trial. I really liked it. The data by the way is incomplete and there are many errors. While my trial was live this company apparently changed hands and the price more than doubled.
After much thought I decided to give it a try and pay for the app. I signed up. Nothing has happened. The app is not working. I'm paying but nothing. I see a few collected emails ...

update - 1/25/2019
the app still charging us??

Recart - Messenger Marketing & Abandoned Cart Toolbox (Uninstalled)

$29.00

Recart Paid Plan: 2019-01-18 - 2019-02-17

I made sure to wait a bit before posting my review to watch how the app worked.

I am always on the hunt for more data that can help me contact and bring back my customers. I really feel any customer who makes a cart has a good amount ...

Doesn't work at all and difficult to find how to unsubscribe. I'm not satisfy. I paid 3 months for nothing

This app is super glitchy. It stops working each month and you lose sales because of this. Support takes hours - days to reply and still
Can’t fix the issue. I recommend researching for a different app

App does not work properly..keeps sending cart reminders to customers that have already completed an order (and sending them the 10% off discount cart reminder to really infuriate customers!..have been waiting a long time for a response from the developer who cannot seem to fix the problem..they don't respond to emails asking when it will be fixed..terrible service, app has caused me more issues ...

This thing has been a real piece of $#@% so far. Tried to uninstall and reinstall a few times (I keep getting emails that I'm getting charged again even though I follow the way their support articles tell me to do it). Nothing is rendering properly. Customer support hasn't responded via live chat. Feeling like a scam.