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Worst shopify app we've used. The features the app promise to deliver are nice. The problem is some key feature NEVER work for us. For instance, the app was supposed to send 3 emails to the customers who abandoned the cart. It did not email the customers at all.
We reported this issue to the customer support. They promised to investigate the problem and get back to us. We have never heard from the support. We contacted the support again 2 weeks later. They promised to fix the problem and get back to us. They forgot to get back to us again. Meanwhile we lost lots of sales and we could not recover 99% of cart abandonment. Still want to recover the cart using this app? Wish you best luck to you because you ain't gonna recover most of cart. Go for another cart abandonment app.
Thanks a lot for the review, we appreciate the feedback! :)
I just checked your conversation with our support team and as per we discussed, the reason why Recart didn't send out your 3rd message is that it was set to 48 hours and on the screenshot, you have sent us, you can see that this timeframe wasn't over yet. If you check your earlier messages, you can see that the messages were sent out successfully.
We discussed the matter in that conversation, however, we got no answer from you to our explanation. :(
In case you'd like to give Recart another try, feel free to reach out to us and we'll help you set up your account to get the best out of our app. :)
Highly recommend this app for all the shopify users. Genuinely good and useful. Contains a lot of features with pre defined templates. You just need to switch ON or OFF. Thank you for the great app.
Such a great app! So many useful features within a single app! Excellent!
very good app i will try it's .
thank you for app
Great and easy to use. Got some sales in day one!
Incredible app. Can't wait to see the extra "cha-ching sound" on shopify.
Pretty cool app, Offers a lot of great help with abandon carts as well as helping with marketing on messenger. Plus you get 28 days Trial!
Bien, dommage qu'il n'y ait pas de traduction en français.
You guys rock!!! I like the fact that you guys offer a abandon cart moment.
Great App and fits our needs perfectly