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Avoid at all costs. Their reports are fake and they report sales that either they didn't contribute to or never happened.
There are free apps that do exactly the same without any cost.
Thank you for your feedback, we really appreciate it! :)
Being clear about which carts have been converted by Recart is our top priority, which is why we have an 'all abandoned carts page' listing each and every recovered cart including the recovery link the customer used.
If in the future you're unsure of any of these conversions, please do go ahead and get in touch with us via the chat on the Recart Dashboard. We'd be happy to provide you with additional data of the purchase to confirm the conversion's authenticity.
these guys have double charged me twice, then after I uninstalled their app after months of not benefiting from it, they charged me again. Might be a good app for you, but a BIG THUMBS DOWN on their billing department/system!!!!!
Thank you for the feedback, we appreciate it! :)
The cause of these charges is the way app subscriptions work on Shopify - if you uninstall an app, your subscription automatically gets cancelled. As our monthly usage fee is pre-paid when you re-installed Recart and re-subscribed, you got charged again automatically.
However in case you contact us directly about the double charges, we can offer you a refund. ;)
Pros: Great potential. Seem to be rolling out their "Coming soon" features quiet fast. Good looking and easy to use.
Cons: A bit clumsy UI at some points, it's not possible to translate important phrases, the trial(28 days) function is not really working. I think I had 14 days in total.
It's perfect when they fix some UI problems, small bugs and roll out all the features. I will recommend it for now cause I am sure they fix stuff. Changing rating to 5 stars when some of the above problems have been solved.
Update: Just purchased. The Messenger Campaigns doesn't work at all. The captured amount of emails has nothing to do with the actual amount captured that you cann see in the App.
How to integrate with SendinBlue(and all the other mentioned Apps)?
Hope to hear from them - then I will update the review again.
Thank you for your feedback, we appreciate it!
When you sign up for Recart, you start an initial 7 days of free trial. We indeed offer an extension to up to 28 days through completing simple actions.
If you need any assistance with your account, please don't hesitate to contact us, we are more than happy to help and make sure all your subscription tools are optimised for your store. :)
Every single email gets sent to spam regardless of email content. Terrible
Thank you for your feedback, we really appreciate it! :)
At Recart we send emails via Mailgun. They are one of the best email providers for sending emails at scale. We have a dedicated account manager who keeps his eyes on the IP reputation of Recart. He makes sure everything goes smoothly and the deliverability rate stays at the top.
Our inside tests indicated that Recart emails go to inbox in the largest inboxes like Gmail, Yahoo, Outlook, AOL. However, according to Mailgun, going to spam is inevitable. Spam filters are so complicated, one email provider can't comply with all of them.
Our average spam rate is 0,01%, so only a very few email goes to spam.
In conclusion, no matter what, a little percent of your emails will go spam. At Recart, we'll improve our emails in the future to comply with all the CAN-SPAM Act rules and try to avoid more spam folders.
This app sacks! The messenger doesn't work, and the guys from the support team are not helping. DON'T USE!!!
Thank you for your feedback, we appreciate it! :)
I just checked your conversation with our support team and the issue back then was caused by the changes Facebook made, which caused you to not be able to connect your Facebook page to Recart.
We discussed the matter in that conversation, however we got no answer from you to our explanation. :(
In case you'd like to give Recart another try, feel free to reach out to us and we'll help you set up your account to get the best out of our app. :)
Stop my sales completely from the moment I installed it... No idea why... Never got any data, everything was just spinning...
Thank you for your feedback, we appreciate it! :)
Back then there was a major issue with the data display of our Dashboard, however it was fixed shortly after.
Unfortunately you removed our app before we could investigate what caused your sales to stop, however there were no similar issues since so it had to be something unique to your store.
In case you'd like to give Recart another try, just let us know and we'll help you set up everything to work seamlessly. :)
Not a stable App!
It keeps sending cart recovery messages to the customers even after purchasing which is very annoying and many of my customers reported.
Thanks for the review, we always appreciate the feedback. :)
This situation can only occur when a visitor leaves an abandoned cart on your store, and then places the order on a different device using a different email address.
We're constantly working on new ways of optimizing our tracking even further, so please don't hesitate to get back to us if you're still experiencing this so that we can make sure everything is in order.
We were getting some inaccurate 'Extra Sales' claimed by Recart so we started to write down the 'Extra Sales' and our actual sales on Shopify since 22-Dec-2020, we compared the data each day, unfortunately, almost 80% of the 'Extra Sales' are not really matching our actual sales. Let's take the most recent data on 03-Jan-2021 as an example, Recart said we've got 2 orders as the 'Extra Sales', however, we got only one order on that day. This is just one of the many inaccurate data we are having. Not sure if other users are having the same issue like ours? We sent messages to the customer support team. At the beginning, they said we should use the unique promo code for Recart - And yes we did, but the Extra Sales didn't match. We provided the screenshot showing all the proofs. And then the last reply we got is as below: "I have looked into the Sponsored Message and it had a different discount code, that I think you have not sent over previously. I have removed this code from the Sponsored message now, because I believe the code was still active, and that is why Recart kept attributing sales from it. Regarding the difference of the Extra Sales what you see on the discount code in Shopify and in Recart, the explanation is the purchases when the user does not redeem the code, but comes back to the store from a Recart message. A sale is attributed to Recart if a customer opens or clicks a Messenger notification sent by Recart and makes the purchase in the next 72 hours. Therefore, the code does not have to be used for Recart to count the Extra Sales, it is enough to get the message and purchase in the following 72 hours. Please let me know if it makes sense." I think they are telling us no matter if the sales are with the unique Recart code, or without the code, they can be counted as the 'Extra Sales' from Recart, so we've got to pay the higher monthly rate. That's ridiculous! On 03-Jan-2021, we got one order, and you claimed we got two orders and all these two orders were from Recart. How we can verify? Anyone has the same concern? We are happy to pay higher if Recart is really generating the extra sales for our store. But their replies are irresponsible and they don't even provide a solution on how we can verify where are the sales really from! Will keep spreading this out, reporting to Shopify and other social media platforms until we get a CORRECT ANSWER!
Thank you for your review.
We apologize for the inconvenience, but we are committed to answer all your questions and fix this problem as soon as possible!
Therefore we have reached out to you directly, and we would appreciate if you got back to us.
Thanks a lot,
Recart team
Avoid - they over-charged us and they report sales that never happened. There are a bunch of free apps that do the same thing or much cheaper.
Thank you for your feedback, we really appreciate it! :)
Being clear about which carts have been converted by Recart is our top priority, which is why we have an 'all abandoned carts page' listing each and every recovered cart including the recovery link the customer used.
If in the future you're unsure of any of these conversions, please do go ahead and get in touch with us via the chat on the Recart Dashboard. We'd be happy to provide you with additional data of the purchase to confirm the conversion's authenticity.
FAKE DATA! SCAMMERS - I suspected it when I saw a too high recovery ratio. I'm using it on 9 of my stores, all of them with big volumes (over 100k a month) - Yesterday I tested it in a newone, and I did a transaction myself to check payment processor flow and, anfter that I checked Recart settings to be sure that all was good before start the campaing. Was funny, because they show my transaction as a recovery transaciton from an email, which is totaly fake because I did it directly from website.
Since I'm paying them a large amount of money from all my shops, my lawyers will send a nice demand letter to them and shopify.
1) To have my money back since I'm working with them - (probabily more than 20k)
2) To remove this fake APP from shopify sotre -
Thanks for your review, we really appreciate your feedback. :)
I am sorry that you had a negative experience with Recart. However, I would love to investigate the mentioned above. I was not able to locate any recovered carts with your store named 'Zainno' or any conversation with our support team. :(
It would be lovely if you could provide me with the domain of the mentioned store, and I can then dig deeper to see what happened exactly. I am absolutely sure that we can sort this out. :)
Thank you for your cooperation, looking forward to your reply. :)