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I love this app. It has helped me a lot! And I think you guys should use it too! It has help me made a lot of money!
We were getting some inaccurate 'Extra Sales' claimed by Recart so we started to write down the 'Extra Sales' and our actual sales on Shopify since 22-Dec-2020, we compared the data each day, unfortunately, almost 80% of the 'Extra Sales' are not really matching our actual sales. Let's take the most recent data on 03-Jan-2021 as an example, Recart said we've got 2 orders as the 'Extra Sales', however, we got only one order on that day. This is just one of the many inaccurate data we are having. Not sure if other users are having the same issue like ours? We sent messages to the customer support team. At the beginning, they said we should use the unique promo code for Recart - And yes we did, but the Extra Sales didn't match. We provided the screenshot showing all the proofs. And then the last reply we got is as below: "I have looked into the Sponsored Message and it had a different discount code, that I think you have not sent over previously. I have removed this code from the Sponsored message now, because I believe the code was still active, and that is why Recart kept attributing sales from it. Regarding the difference of the Extra Sales what you see on the discount code in Shopify and in Recart, the explanation is the purchases when the user does not redeem the code, but comes back to the store from a Recart message. A sale is attributed to Recart if a customer opens or clicks a Messenger notification sent by Recart and makes the purchase in the next 72 hours. Therefore, the code does not have to be used for Recart to count the Extra Sales, it is enough to get the message and purchase in the following 72 hours. Please let me know if it makes sense." I think they are telling us no matter if the sales are with the unique Recart code, or without the code, they can be counted as the 'Extra Sales' from Recart, so we've got to pay the higher monthly rate. That's ridiculous! On 03-Jan-2021, we got one order, and you claimed we got two orders and all these two orders were from Recart. How we can verify? Anyone has the same concern? We are happy to pay higher if Recart is really generating the extra sales for our store. But their replies are irresponsible and they don't even provide a solution on how we can verify where are the sales really from! Will keep spreading this out, reporting to Shopify and other social media platforms until we get a CORRECT ANSWER!
Thank you for your review.
We apologize for the inconvenience, but we are committed to answer all your questions and fix this problem as soon as possible!
Therefore we have reached out to you directly, and we would appreciate if you got back to us.
Thanks a lot,
Recart team
Great APP with rich features.
I got 88% of people adding their email address to the cart, which means I can email them if they abandon cart...and I didn't even have to offer a discount!
Tres tres bien et fonctionne tres bien merci RECART
I used this app to help me engage with my customers. It I really like how it brought customers back. It would be nice if it did customization better.
Amazing App! The Best There is! , I would recommend to all my friends to use it! this is just super easy and the customer service is great!
Just installed it. Seems great! I think it'll boost my sales by a lot! Can't to pair it with wheelio!
great app that helped me do better. retargeting is very important and this app will help you do that.
A truly great app, as i like the functionality and ease of managing my abandoned cart mails