Recart: SMS Marketing + AI , 5,477 条评论
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This used to be a great app but my Facebook page disconnected (the success of this depends on it) I emailed days ago to 3 different support emails and 2 on the chat and not one reply. I am losing sales and will be searching for a better alternative. Beware. They take money but customer support has suddenly become non existent. Not happy.
Hi, we greatly appreciate your feedback and would like to extend our sincerest apologies for the less-than-ideal experience you encountered. Your input is invaluable to us.
We understand that you initially reached out to us through our Support channel, and regrettably, it appears that our response ended up in your SPAM folder. We subsequently made additional attempts to contact you directly via email, but we acknowledge that some time had passed by then. We have thoroughly reviewed our internal procedures to enhance the deliverability of our messages, ensuring that such issues are avoided in the future.
Additionally, we had taken immediate steps to address your concerns by issuing a full refund for the last month's service.
If there is anything else we can do to better support you or if you have any further concerns, please do not hesitate to reach out. Your satisfaction is of the utmost importance to us, and we are committed to providing you with a more positive experience going forward.
Once again, we apologize for any frustration or inconvenience you may have encountered, and we genuinely appreciate your feedback, as it assists us in improving our services.
I just realized all my emails were sent to the spam folder, also, no new features in the past 6 months...
Thank you for your feedback, we really appreciate it! :)
At Recart we send emails via Mailgun. They are one of the best email providers for sending emails at scale. We have a dedicated account manager who keeps his eyes on the IP reputation of Recart. He makes sure everything goes smoothly and the deliverability rate stays at the top.
Our inside tests indicated that Recart emails go to inbox in the largest inboxes like Gmail, Yahoo, Outlook, AOL. However, according to Mailgun, going to spam is inevitable. Spam filters are so complicated, one email provider can't comply with all of them.
Our average spam rate is 0,01%, so only a very few emails go to spam.
In conclusion, no matter what, a little percent of your emails will go spam. At Recart, we'll improve our emails in the future to comply with all the CAN-SPAM Act rules and try to avoid more spam folders.
We've released a lot of new features in the past and we are about to launch several more next month!
I'm a 1-year user. DO NOT RECOMMEND
$$$$ Far too expensive, trust me!
And if you want to cancel you need to contact their team which is very annoying.
Got charged for 6 months and didn't get a sale, to be fair I wasn't advertising for traffic but they aren't fair to their pricing. Expect to pay a premium each month.
Would only recommend to people who have a large budget, its not that great and a 'competitors have FREE options' that can do everything this tool does.
Hi!
Thanks for your feedback!
I'm sorry that you had such experience with Recart. :/
We'd like to sort this out, so we reached out to you today to figure out what happened exactly. It would be awesome if you could get back to us there. :)
Thanks,
Recart team
This was a pretty good app during the trial. I really liked it. The data by the way is incomplete and there are many errors. While my trial was live this company apparently changed hands and the price more than doubled.
After much thought I decided to give it a try and pay for the app. I signed up. Nothing has happened. The app is not working. I'm paying but nothing. I see a few collected emails here and there, but nothing like before. I have uninstalled and reinstalled it and nothing. Slow response by support to my inquiries. I'm going to have to cancel the service and request a refund or contact my credit card company for non-delivery. I am so disappointed. I was hoping that this would be a good thing.
Thanks you for the review, we always appreciate the feedback. :)
I am glad that you had a great experience with Recart in your trial period. Also, I can see that the support team was able to solve your issue after your subscription started. We are very happy that you decided to keep using Recart.
Even though our support team is not available 24/7, we always do our best to respond as soon as possible - as we did in your case as well.
If you need any assistance with your account, please don't hesitate to contact us, we are more than happy to help. :)
update - 1/25/2019
the app still charging us??
Recart - Messenger Marketing & Abandoned Cart Toolbox (Uninstalled)
$29.00
Recart Paid Plan: 2019-01-18 - 2019-02-17
I made sure to wait a bit before posting my review to watch how the app worked.
I am always on the hunt for more data that can help me contact and bring back my customers. I really feel any customer who makes a cart has a good amount of interest, you just need to help them along in the purchase. People are busy and on the go and they simply forget you.Not because your unforgettable but because they have so much going in there phone world, there carrying around a little computer all day long and browse many sites.
Because of this you must grab and hold then anyway you can until you become a staple in there minds.
I love using my checkout abandonment app, i can Re-Target those people and it works but what about the carts? Until now i was losing 100% data on people who where placing things in there carts and leaving and i had no idea how many!
I was happy to see how many people liked products and what ones and added them to the cart however did not complete the sale YIKES!
I love that this app gives you a popup so when they go to place items in there carts they now have the choice to enter there email and now i have that data collected so i can re-target them with there carts. The downside would be the people who do not enter there emails you can not re-target and that's a shame and i hope will be a upgrade in someway to grab them to.
Overall the extra data and emails i am collecting and able to make more sales from makes me very happy. I really think this app gives you an insight into what your customers love the most and what items in your stock our the hottest!
I will give this app a 95% A and hope that there is an upgrade to re-target the other people who do not enter there emails in the future. I would also like to see an option to have more then 3 re-target emails i prefer a few more. I like the ability to try harder to bring my customers back. Maybe if they could just click and save there carts with say there Facebook profile somehow it would be less work for them and we would capture more. Just an idea.
This app is worth your time and yes you should install and use it! you must have this data and you have to re-target! This app is worth the money!
Happy and thank you!
www.dirtysouthvintage.com
Thank you for your feedback, and sorry for any inconvenience this may have caused you.
I can see that the issue you mentioned is solved now by our support team, I am glad to see that. :)
Please don't hesitate to contact us, we are more than happy to help. :)
Doesn't work at all and difficult to find how to unsubscribe. I'm not satisfy. I paid 3 months for nothing
Thanks for the review, we appreciate the feedback. :)
Our team tried contacting you to resolve any issues you had, but we haven't received a reply from you. In case you'd like to give Recart another try with proper assistance, please feel free to get in touch - we're always more than happy to help! :)
This app is super glitchy. It stops working each month and you lose sales because of this. Support takes hours - days to reply and still
Can’t fix the issue. I recommend researching for a different app
Thanks a lot for the review.
Should you be facing any issues with the app could you please reach out to us at support@recart.com so we can assist you.
-Recart Team
App does not work properly..keeps sending cart reminders to customers that have already completed an order (and sending them the 10% off discount cart reminder to really infuriate customers!..have been waiting a long time for a response from the developer who cannot seem to fix the problem..they don't respond to emails asking when it will be fixed..terrible service, app has caused me more issues than benefits
Thanks for the review, we always appreciate the feedback. :)
This situation can only occur when a visitor leaves an abandoned cart on your store, and then places the order on a different device using a different email address.
We're constantly working on new ways of optimizing our tracking even further, so please don't hesitate to get back to us if you're still experiencing this so that we can make sure everything is in order.
This thing has been a real piece of $#@% so far. Tried to uninstall and reinstall a few times (I keep getting emails that I'm getting charged again even though I follow the way their support articles tell me to do it). Nothing is rendering properly. Customer support hasn't responded via live chat. Feeling like a scam.
Thanks for the review, we always appreciate the feedback. :)
Even though our support team is not available 24/7, we always do our best to respond as soon as possible - as we did in your case as well. The extra charges that happened after you activated your paid subscription multiple times had been refunded. As per our conversation, the subscriber tools didn't render because the browser cached the old settings, which was solved by opening a new incognito window.
Please don't hesitate to contact us in the future in case you need any help! :)
Avoid at all costs. Their reports are fake and they report sales that either they didn't contribute to or never happened.
There are free apps that do exactly the same without any cost.
Thank you for your feedback, we really appreciate it! :)
Being clear about which carts have been converted by Recart is our top priority, which is why we have an 'all abandoned carts page' listing each and every recovered cart including the recovery link the customer used.
If in the future you're unsure of any of these conversions, please do go ahead and get in touch with us via the chat on the Recart Dashboard. We'd be happy to provide you with additional data of the purchase to confirm the conversion's authenticity.