Recart: SMS Marketing + AI , 5,477 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to boost sales and ROI through automation and performance-based pricing. Its unique features such as conditional splits, real-time email capture, and insights into customer preferences are valued. Despite a simple email editor, it effectively retargets and follows up on abandoned carts. The customer support is highly praised for resolving issues and providing strategic advice, making it a useful tool for enhancing marketing strategies and sales conversion.
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App performs slowly and lacks functionality. I cancelled the app and was still charged a monthly fee. I emailed customer support and reversing the billing charge and got a rude response that they would not do it. I'd steer clear of this app. Lousy customer service and lousy functionality. It's not much different than using the built in messenger application that Shopify has.
Thank you for your feedback, we appreciate it! :)
The app may seem to be loading slowly because it only loads after the site itself is fully loaded. The widget is designed like this to prevent it from malfunction or prolonging your site's load time.
There were no issues with the app, and we did provide you the usage of the app for the next 30 days that is covered in the usage fee.
As you didn't use the offered free trial time before you subscribed to our app, then you uninstalled shortly after paying the usage fee, we couldn't issue a refund solely for this reason,
However if you'd like to give our app another try, let us know and we'll help you set it up to make the most out of it. ;)
don't install this app,the shopify recover sales are much good,this app is pice of shit,
Thanks for the review! We tried reaching out to you to find out what issues you were having exactly, but received no reply unfortunately. :( If you'd like to give Recart another try, please feel free to get in touch, we'd be more than happy to help you set it up on your store! :)
Public service announcement: Think very carefully when you install these abandon basket apps. Why? 'cos they don't work? Nope...because the developers credit themselves with transactions that actually aren't attributed to their app driving a sale, and then charge you for it. If you are using only this app, then fine...but you should be asking yourself why you are ONLY using this app for abandon basket. That is not very clever. If you are using multiple methods, E.g. Facebook DPA, emails, web push and this app, then you're in for a rude awakening. Why? Because of their attribution model. Let me give you a concrete example. A customer comes to your site, abandons a basket. Your abandon basket email fires 1hr later, your web push or SMS maybe some time later, and your FB message from Recart. The moment a user OPENS the fb message, they attribute the sale to their app, but it could have been the email or the SMS that actually convinced the customer to come back and buy. Not only this, but they say "Oh in some cases the FB app won't report on the open. In this case [even worse], we attribute any sale within 72hrs to Recart". This is literally criminal. Obviously it is in their best interest to falsely attribute sales to their app because they charge you more, the more carts it 'saves'. THINK ABOUT, and thank me later. I think they are preying on people with limited marketing knowledge and lack of understanding of attribution to fill their pockets.
Oh one other thing, they are smart, they get you to write a review to extend your trial period. That is why they have so many 5 star reviews. To me, the entire ethos around this is underhanded.
Thank you for your feedback, we always appreciate it! :)
Please note that our attribution window tracking is and has always been public. Actually, this sales attribution model is the industry standard, which means most other apps in this business follow the same principal.
Since there is no communication between most apps, there is no technological solution that is able to track the purchase to the triggering campaign.
Let’s say you are sending a Klaviyo email and an SMS at the same time, then each app will attribute the sale itself. Facebook retargeting ads also do the same. In many cases, even if it just appears for the user without them clicking on it, they will attribute that sale to themselves.
I believe there was a misunderstanding here since we never offered a trial for Shopify reviews, we aren’t allowed to do so and we highlighted this fact on the Extend Your Trial page as well.
Our support team is more than happy to help you if you’re still confused about how the sales are attributed - or anything else really - please feel free to get in touch with us anytime! :)
No, not a chance, i find it misleading, you only have to read thier push for another free 7 days see how its worded, misleading/decptive and fake stats as far as i can figure.
Thank you for your feedback, we appreciate it! :)
We are very sorry that you've had such an impression, however we're also glad that you've been kind enough to openly share your experience with us.
Could you please get back to us via email or via your Recart dashboard's chat with more details regarding the issue you've had with the stats?
We'd definitely like to run a deeper investigation to make sure everything is in order.
In any case we'd also be happy to reset your trial time and to help you with setting up the account with an account manager who could address any further concerns you may have.
Totally suck!!! The messenger widget is blank and I asked for help. I've waited more than 10 hrs to have a reply. After that...no update but kept sending me marketing emails. Please remember most of us are just a user not a developer, but CS asked me to find out the solution but without support. Definitely won't recommend to others. CS is too slow to reply.
Thank you for your feedback.
We always do our best to reply in a timely manner, however due to timezone differences it might take up to 12 hours in some cases.
After our developer team investigated your case, they have found that the error is caused by some codes in your template files which they were unable to resolve, so we suggested you contact your theme's developer, providing the necessary details to resolve the issue.
Please do get back to us on https://recart.com's support and we'd happy to give you further guidance on how to fix this as well as reset your trial time so that you can try us out once we're working fully on your site.
Have a great day, we're looking forward to hearing from you!
Best wishes,
The Recart team
I can not understand why they could get 5 stars.
All campaigns 'email sender address is StoreName@ghostmonitormail.com
And this cause all emails just went to the Spam folder.
Btw, they said you cannot edit this email address.
https://help.recart.com/email-campaigns/can-i-change-the-sender-email-address
Thank you for your feedback, we really appreciate it! :)
At Recart we send emails via Mailgun. They are one of the best email providers for sending emails at scale. By default, we use your URL @ ghostmonitormail.com - so it will be obvious that your store is sending the email via our service.
However, you can always change your reply-to email address in your Settings - My Store - Email settings.
We have a dedicated account manager who keeps his eyes on the IP reputation of Recart. He makes sure everything goes smoothly and the deliverability rate stays at the top.
Our inside tests indicated that Recart emails go to inbox in the largest inboxes like Gmail, Yahoo, Outlook, AOL.
However, according to Mailgun, going to spam is inevitable. Spam filters are so complicated, one email provider can't comply with all of them.
Our average spam rate is 0,01%, so only a very few email goes to spam.
In conclusion, no matter what, a little percent of your emails will go spam. At Recart, we're constantly working on improving our emails to comply with all the CAN-SPAM Act rules and try to avoid more spam folders.
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Thank you for your feedback! :)
Absolutely dreadful app. Never worked on the theme I had and there customer support team took on average 4 days to respond to any question for me to conclude with removing the app due to no help at all. I would not use this ever again.
Thank you for your review!
We are very sorry that you had a negative experience with Recart.
Even though our support team is not available 24/7, we always do our best to respond as soon as possible.
If you'd like to give Recart another try with our team's help, please feel free to get in touch anytime :)
** updated** Apparently the people at Recart don't like negative reviews. I received an email in less than 5 minutes after posting the last review.
Please understand, if you have an issue and talk with them via the chat option, the customer service reps do not communicate with each other. This leaves for one employee to email me passively aggressively accusing me of lying about the last review.
I have no idea if this is actually working. The emails sent don't correspond to the list of abandoned checkouts on shopify.
Customer service didn't even know or have answers, said they would get back to me in a couple hours, to no avail.
Thank you for your review, we appreciate it!
We are sorry that you had a negative experience with Recart.
Even though our support team is not available 24/7, we always do our best to respond as soon as possible.
We advise you to turn off the Shopify abandoned checkout notification, this way you'll prevent sending out doubled campaigns.
In comparison to Shopify, beside the checkout, Recart captures emails for abandoned carts from several sources, including other popup plugins, like Privy, Wheelio, OptiMonk and so on. In addition, Recart captures emails from conventional newsletter subscription forms and the checkout page as well.
If you need any assistance with your account, please don't hesitate to contact us, we are more than happy to help. :)
Misleading app. Doesn't work as described.
Very disappointed in the service or Recart Messenger Marketing.
Thank you for your review. We have contacted you via email but we haven’t heard back from you.
It seems to be caused by a misunderstanding that we'd love to help you sort out. Please get back to us so that we can get to the bottom of your issue and so that you can have the user experience you were hoping for.
Looking forward to hearing from you.