Recart: SMS Marketing + AI , 5,477 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its effective customer engagement and sales-boosting features. They value its automation, intuitive interface, and performance-based pricing. Unique features like conditional splits in the welcome flow and the "packs" feature are praised for their efficiency. The email capture function on the checkout page is effective in increasing abandoned cart emails and revenue. Support is quick and helpful, offering valuable strategies. The app is recognized for improving signup conversions, increasing sales conversion rates, and recovering abandoned carts.
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Such a shame! it looks like a great app with great potential but i just can't trust it work properly! I change something in the settings or on a campaign, it will either change back to its original settings or do nothing at all. nothing seems to work properly.
REALLY DISAPPOINTED
Thanks for the review, we always appreciate the feedback. :)
Is it possible that you've experienced this issue within a relatively small timeframe? It sounds like this was during a major update during which some users could've experienced minor down-time of their dashboard.
If you would like to give Recart another try, please don't hesitate in reaching out to us via email or via the Recart dashboard's chat and we'd be happy to reset your trial as well as answer any further questions you may have.
Really bad service and stole my money and sales
Thank you for your feedback, we appreciate it! :)
I just checked your case and it seems that soon after your review we've investigated your issue for you and found out that Recart was installed on your Shopify apps, but there was an issue during the installation which prevented us to be present on your store. However we fixed this for you back then and after it everything worked properly. :)
When i add to cart i get an empty cart just because the recart app was activated. Bullshit app. lost a lot of sales
We are really sad something like this happened to you. We've tested the Messenger Add to Cart popup on your store and it added the product to the cart without any issues. We've also checked your abandoned cart and there are several from 20th where the product was added.
We have also contacted you via email but we haven’t heard back from you.
Please don't hesitate to contact us in case you have any questions.
don't trust these scammers.. the stats are faked and not real, I earned $0 that day, however they showed me I've got extra $90 from their app THAT DAY. I believe the emails sent are 50% of them also fake and they don't worry even sending them. I wonder, if these stats were real, they would allow us to see who re-ordered it. good luck scammers, i hope Shopify will take down this app.
Thank you for your feedback, we appreciate it! :)
We are very sorry that you've had such an impression, however, we're also glad that you've been kind enough to openly share your experience with us.
Being clear about which carts have been converted by Recart is our top priority, which is why we have an ‘all abandoned carts page’ listing each and every recovered cart including the recovery link the customer used.
If in the future you’re unsure of any of these conversions, please do go ahead and get in touch with us via the chat on the Recart Dashboard. We’d be happy to provide you with additional data of the purchase to confirm the conversion’s authenticity.
In any case, we'd also be happy to reset your trial time and to help you with setting up the account with an account manager who could address any further concerns you may have.
You guys literally charged my credit card without my approval, so I would like my money back.
Hello! Thanks for your feedback, we appreciate it. :)
I'm so sorry that you had a negative experience with Recart, we'd like to sort this out. We've reached out to you via email yesterday so we can figure out what happened exactly. It would be awesome if you could get back to us there.
Thanks for your cooperation,
Recart
I'm very disappointed. The only reason i paid for this app is to be able to use Messenger features! And it's not even working. So basically i got charged $29 for something i can't use.
I've even deleted the App right away and still i got charged. What a shame!
Thank you for your feedback, we appreciate it! :)
I just checked your conversation with our support team and the issue back then was caused by the changes Facebook made to the Messenger platform, however we managed to solve the issue back then, as we discussed it in our previous conversation,
Also in compensation we managed to add app credit to you and
provided additional 30 days of trial to your account.
In case you'd like to give Recart another try, feel free to reach out to us and we'll help you set up your account to get the best out of our app. :)
Doesn't work correctly. You will never know if your customer received abandoned email or this is the supplier automatic generated the email which you will be charged! .Avoid if you value your customers. Read others 1-star review.
Thank you for your feedback, we appreciate it!
Being clear about which carts have been converted by Recart is our top priority, which is why we have an ‘all abandoned carts page’ listing each and every recovered cart including the recovery link the customer used.
If in the future you’re unsure of any of these conversions, please do go ahead and get in touch with us via the chat on the Recart Dashboard. We’d be happy to provide you with additional data of the purchase to confirm the conversion’s authenticity. :)
I tried using this app and the Abandoned Cart Recovery app from the same developer. Neither worked in my store. With this one in particular, the "Sticky Coupon" or whatever wouldn't go away - it was blocking another app I have installed for social proof. I tried turning it off, I tried editing what it said - all to no avail. I would not recommend using this app, as it is way to buggy for me.
Thank you for your feedback.
Our support team is happy to help with any issues that you may experience, so please do feel free to reach out to us via our chat if anything else comes up in the future.
It's your browser's cookies causing this issue for you. Can you please try again, using a new incognito window to check it?
Once that's done, please get back to us via our chat and we'd be happy to help you with setting up everything optimally.
Best wishes,
The Recart team
still trying to free trial .so far is good will write review agin
Thanks for the review! :)
Based on your review, we are not sure why you gave us a one star rating, seems like that happened by accident. If you had any issues with the app, we'd be more than happy to check into them, just let us know. :)
Installed this and tested it for about 5m and had all sorts of issues. On my iPhone X the button to send to messenger wouldn't work so right after I add to cart I get a pop-up that doesn't work. I had another person try it and it's not a one-click solution, you click, then it opens another page and then asks you to authenticate again. Most of our users are mobile and taking someone that just added something to their cart to a whole new page and through several clicks just isn't going to work for us. The chat also made me authenticate on my phone, so it was not seamless either. In all of the marketing material it shows a simple click to opt-in, but doesn't mention opening a new screen on mobile and then having them authenticate again through facebook. I don't want to take anyone out of a purchase flow to another page. Great idea, but still needs some work.
We are sorry you had a bad experience with our app and we hope we can clarify the things which weren't working properly for you during your tests.
Please know that Facebook currently doesn't support Safari for its Messenger plugins. But don't worry, your users can reach your store via the Facebook in-app browser where the plugin will appear properly and since mobile traffic is directed there, this shouldn't affect your conversation rate significantly.
The mentioned pop-up window for the Messenger Widget is only showing up - during the opt-in - if your visitors aren't logged in into their Facebook accounts.
We have also contacted you via email but we haven’t heard from you. If you would give another try to Recart, we would be more than happy to help you set up your account properly in order to get more revenue and subscribers.