Recart: SMS (Mobile) Marketing , 5,508 reviews
App does not work properly..keeps sending cart reminders to customers that have already completed an order (and sending them the 10% off discount cart reminder to really infuriate customers!..have been waiting a long time for a response from the developer who cannot seem to fix the problem..they don't respond to emails asking when it will be fixed..terrible service, app has caused me more issues than benefits
Thanks for the review, we always appreciate the feedback. :)
This situation can only occur when a visitor leaves an abandoned cart on your store, and then places the order on a different device using a different email address.
We're constantly working on new ways of optimizing our tracking even further, so please don't hesitate to get back to us if you're still experiencing this so that we can make sure everything is in order.
can not send email by using my store email. All of email sent by this app go to spam box
Thank you for your feedback, we really appreciate it! :)
At Recart we send emails via Mailgun. They are one of the best email providers for sending emails at scale. By default, we use your URL @ ghostmonitormail.com - so it will be obvious that your store is sending the email via our service.
However, you can always change your reply-to email address in your Settings - My Store - Email settings.
We have a dedicated account manager who keeps his eyes on the IP reputation of Recart. He makes sure everything goes smoothly and the deliverability rate stays at the top.
Our inside tests indicated that Recart emails go to inbox in the largest inboxes like Gmail, Yahoo, Outlook, AOL.
However, according to Mailgun, going to spam is inevitable. Spam filters are so complicated, one email provider can't comply with all of them.
Our average spam rate is 0,01%, so only a very few email goes to spam.
In conclusion, no matter what, a little percent of your emails will go spam. At Recart, we're constantly working on improving our emails to comply with all the CAN-SPAM Act rules and try to avoid more spam folders.
Awful app; Our team paid 2 months, we had 150+ add to cart, but only 17 have been retargeted.
I contacted support since 1 month, they don't answer the question but talk about others things that are irrelevant to my problem.
Then I Tried to get refund, apparently 17 retargeting is worst the money
This is my experience with this app.
Thanks a lot for the review, we appreciate the feedback! :)
As per we discussed, the reason why Recart couldn't capture many abandoned carts on your store was because your subscription tools weren't properly optimised for your store. We even offered to jump on a quick call with you and help you set them up properly, and we were sad to see that you uninstalled Recart instead.
Please do let us know if you'd like to give Recart another try, we'd be more than happy to make sure all your subscription tools are optimised for your store. :)
BOO Too expensive and doesn't work!
Thank you for your feedback! :)
We offer a 7+21 days free trial, so you have time to see if Recart can make you enough extra sales before subscribing.
However, you have to receive a very-very low amount of traffic to earn less than $29 with Recart. If you have more than 50 visitors a day, Recart will make more extra sales for you. If you don't have 50 visitors, - I'll be honest - Recart might be not the perfect tool for you. :(
Not a stable App!
It keeps sending cart recovery messages to the customers even after purchasing which is very annoying and many of my customers reported.
Thanks for the review, we always appreciate the feedback. :)
This situation can only occur when a visitor leaves an abandoned cart on your store, and then places the order on a different device using a different email address.
We're constantly working on new ways of optimizing our tracking even further, so please don't hesitate to get back to us if you're still experiencing this so that we can make sure everything is in order.
Very buggy. I had it installed on my same store, but changed the name and domain. I reinstalled it and it wouldn't let me change any of the data (store name, domain, etc) and still billed me the $29 after I uninstalled it. I want a refund
Thanks for the review, we always appreciate the feedback. :)
Being able to change the domain address from within the app would be a huge security risk for our users, including yourself.
This is why we are happy to do the domain change or even an account migration for you ourselves.
All you need to do is write us a message via your Recart dashboard and we'll get back to you within a couple of hours with an update.
Regarding a refund please get back to us via email or your dashboard and I'd be happy to re-open the case for you to make sure every concern of yours is addressed appropriately.
Nao presta, péssimo nao cumpre o que promete
Thank you for your feedback! :)
Let us know if you'd like to give Recart another try and we'll help you set it up to run at maximum efficiency! Also you'll have 7+21 free trial days to see if Recart suits your needs this way. ;)
This app sacks! The messenger doesn't work, and the guys from the support team are not helping. DON'T USE!!!
Thank you for your feedback, we appreciate it! :)
I just checked your conversation with our support team and the issue back then was caused by the changes Facebook made, which caused you to not be able to connect your Facebook page to Recart.
We discussed the matter in that conversation, however we got no answer from you to our explanation. :(
In case you'd like to give Recart another try, feel free to reach out to us and we'll help you set up your account to get the best out of our app. :)
I'm very disappointed. The only reason i paid for this app is to be able to use Messenger features! And it's not even working. So basically i got charged $29 for something i can't use.
I've even deleted the App right away and still i got charged. What a shame!
Thank you for your feedback, we appreciate it! :)
I just checked your conversation with our support team and the issue back then was caused by the changes Facebook made to the Messenger platform, however we managed to solve the issue back then, as we discussed it in our previous conversation,
Also in compensation we managed to add app credit to you and
provided additional 30 days of trial to your account.
In case you'd like to give Recart another try, feel free to reach out to us and we'll help you set up your account to get the best out of our app. :)
Really bad service and stole my money and sales
Thank you for your feedback, we appreciate it! :)
I just checked your case and it seems that soon after your review we've investigated your issue for you and found out that Recart was installed on your Shopify apps, but there was an issue during the installation which prevented us to be present on your store. However we fixed this for you back then and after it everything worked properly. :)