整体评分
4.8
每个评分等级的数量
  • 96% 的评分是 5 星
  • 0% 的评分是 4 星
  • 0% 的评分是 3 星
  • 1% 的评分是 2 星
  • 2% 的评分是 1 星
2022年9月26日

Manish was extremely helpful and patient in helping me get the modules set up. Highly recommend for a customer service point of view. Now looking forward to seeing how the product performs on the site!

Bondi Records
澳大利亚
大约4小时 人在使用应用
2022年3月31日

The support is not great. They were rather rude. The app is very elementary and did not give me the results I needed. I was hoping it would use AI to recommend products based on images or product data, ie, recommend something similar in looks or description. But it relies on other data such as click thru and add to cart, which for me is not useful.

Inside Stores
美国
3天 人在使用应用
Glood.AI已回复 2022年3月31日

Hi There,

I understand that you are not happy that the recommendations that were showing up on your store. I have been in conversation with you over the last 2 days hence have complete details of the issues.

We always try to provide the best support to all our merchants. In your case, all your queries were answered within a few hours(less than 9 hours. Which is on the higher side due to the nature of your query). I understand that you had higher expectations but we have to support thousands of customers and have to look at the queries based on the urgency.
You had queries regarding the quality of recommendations on a store that has minimal data. Looking at the underlying algorithm takes time and hence the response time was in hours rather seconds.

I see that you found our support rude. I apologize for that. But conveying the tone is very difficult over chat. This is the very first time someone has found us rude. I can assure you that this was never the intention.

As you have mentioned in this review, you had a different expectation from the application and wanted to do image processing to find the right recommendation. But you NEVER conveyed that you wanted it to be based on images. We use over 100 signals to find recommendations. As mentioned in the chat, we had asked specific questions regarding recommendations so that we can work on those. But we never received a reply for the same.
You uninstalled the application and gave us 1 star without even answering our questions(which could have helped to improve recommendations). This hurts us as well as yourself because our application DOES SUPPORT recommendations based on PRODUCT DATA & IMAGES and sadly you are not taking advantage of this. This definitely makes us sad.

To sum it up, I wish that you had replied to our queries and had given us a chance to work on it. It would have been hugely beneficial for your store.

We are always available to help merchants. Please do write to us if you have any further queries.

Regards

2022年3月4日

great app, great customer service. Thanks team! Looking forward to seeing how effective this app is for my stores conversions and order value.

Sincere Sally
澳大利亚
大约2小时 人在使用应用
2019年9月26日

Though I haven't used it much, it looks to be really good. Clean, intuitive UI, good documentation, generous free plan. Recommended.

activx-store
印度
3天 人在使用应用
2022年6月14日

Muy buena aplicación, las recomendaciones son muy exactas. El soporte te ayuda muy bien a solucionar cualquier inquietud. La recomiendo!

Lust México
墨西哥
大约2小时 人在使用应用
2022年5月25日

i just installed this app and needed some help in setting it up according to my need and requirement. Got the instant help through Live Chat and the expert has fixed all the settings. Great job!!

VecFashion Templates
巴林
大约1小时 人在使用应用
2020年9月17日

One of the easiest to use front-end apps I've used, and the support is the best on any Shopify app I've come across.

Custom CSS is super helpful too.

Would recommend!

Black Mountain Bikes
英国
大约24小时 人在使用应用
2021年6月3日

Very good app! Excellent support! Extremely friendly and polite people. I recommend it! .............

Завинаги Здрав
保加利亚
大约21小时 人在使用应用
2020年8月27日

Great Customer support. We are very happy. thanks for making a great app we use on a couple of stores!

EyewashDirect.com
美国
大约3小时 人在使用应用
Glood.AI已回复 2020年8月31日

Hi There

We are glad that you've trusted our application with multiple Shopify stores. Our aim is to provide prompt and effective support to all our customers. We look forward to helping your store grow in sales with personalised recommendation widgets.

- LoopClub Team

2021年4月1日

Very good App for cross selling and the support is amazing. Very nice people at the support. Download the app for your shop.

supportyourlocalartist.ch
瑞士
大约2小时 人在使用应用