Wiser Product Recommendations

Just wanted to write this review to tell if that this App is not only worthless but you end paying very steep charges. Don’t lose you money on this App, we did that for an year. They kept saying that the charges for commission towards sale induced through recommendations. We snapped a month ago and we found zero difference to sales. Stay away

While the app was "somewhat" okay, I started being charged a percentage of the revenue the developer claims his app made for me. - This despite the fact it was my money spent on ads, setting up the site and doing every other thing.

When I installed the app it said it was $9 a month. They started taking $75 a month before I caught on.

The app is ok, not very well laid out and quite confusing to use but it's manageable. The real issue is the pricing. In September our store had over 300 sales the Wiser app charged us their top tier of $69 even though the Wiser app only referred 16 of those 300 sales (it's worth noting these were upsells to existing orders). I don't believe it is made very clear that the charging is based on your store's total orders even if the Wiser app helps you make zero additional sales. They take a flat fee from your stores earnings even if they add zero value.

I asked support for a refund 3 times by explaining the above. I have not yet had a refund. They suggested they would help setup the app further to use more of the widgets and if I wasn't happy I could then have a refund. The logic here is already broken. I'm very happy to pay for the sales their app produces and even a base fee as well but not share revenue that they have not played any part in.

Think carefully about how scaleable an option this will be for your store.

Had an issue with the app where the recommend product is not showing on the cart page. Contacted the support, only after a day after they showed me a javascript snapshot and told me to delete the javascript assuming I know how to do it. After I asked them yet again how to do that, they told me to contact store developer?! Not sure why they can't just go in and solve the issue for me but I won't even bother asking them again.
Plus, all the recommended products are the same among all product pages.
UNINSTALL NOW.

Spent a lot of time installing the app and setup. The app resulted in the theme store malfunctioning, had to reinstall. They couldn't troubleshoot

I've been on for over 5 years on the Shopify and I don't have the dilemma that this is the worst app with the worst support.

You have a structure that they give you and don't try anything except that. I had a lot of unusual white space between images and fonts and some words weren't visible at all (for example add to cart I saw like add to c without other letters). Support of all of the other apps usually helps you in a few hours. These guys delayed me 4 days for these simple things.

I waited 4 days and didn't get a solution, even though they told me that would be fixed.

Uninstalled because app is not working well and the support leaves a lot to be desired. I had some issues with the app performance such as currency symbol not showing, products not available on the store showing up in featured collection, random products showing up in best sellers, unrelated products showing up in related products, add to cart buttons not aligned in the same position and other issues. The only thing they fixed was the currency symbol and for the others the response I got was to pay them to have those issues fixed or ask my developer to fix them. These are all problems that are within the app itself so their approach to dealing with it doesn't sit well with me. There are other similar apps who offer free set up and customization.

Don't sign up for wiser apps unless you read everything and sure that you want to use it. After you try it and delete it, they will still spam you endlessly with emails. And phone calls.

Uninstalling this app is a nightmare. It injects code that broke my store!!! Stay away