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Just wanted to write this review to tell if that this App is not only worthless but you end paying very steep charges. Don’t lose you money on this App, we did that for an year. They kept saying that the charges for commission towards sale induced through recommendations. We snapped a month ago and we found zero difference to sales. Stay away
The app is ok, not very well laid out and quite confusing to use but it's manageable. The real issue is the pricing. In September our store had over 300 sales the Wiser app charged us their top tier of $69 even though the Wiser app only referred 16 of those 300 sales (it's worth noting these were upsells to existing orders). I don't believe it is made very clear that the charging is based on your store's total orders even if the Wiser app helps you make zero additional sales. They take a flat fee from your stores earnings even if they add zero value.
I asked support for a refund 3 times by explaining the above. I have not yet had a refund. They suggested they would help setup the app further to use more of the widgets and if I wasn't happy I could then have a refund. The logic here is already broken. I'm very happy to pay for the sales their app produces and even a base fee as well but not share revenue that they have not played any part in.
Think carefully about how scaleable an option this will be for your store.
Spent a lot of time installing the app and setup. The app resulted in the theme store malfunctioning, had to reinstall. They couldn't troubleshoot
Don't sign up for wiser apps unless you read everything and sure that you want to use it. After you try it and delete it, they will still spam you endlessly with emails. And phone calls.
Accept our apologies for the inconvenience caused. Our app sends a couple of emails to users automatically inorder to inform about the proper uninstallation of app's code which remains in the store theme. That code has to be removed actually and it cannot be removed at app's end. Thats a manual process for all apps on the app store.
Thats why we send email to the users asking about it and the reason why the app was uninstalled. There may be some issue which we try to findout from the users.
We will make sure to update our process soon.
Thanks
Team Wiser
amazing help!! great choices, best app so far
Great App! Have yet to fully test all the capabilities of Wiser, but the features are amazing. The team is very proactive in providing support and resolving issues. Fantastic Support. A++++
Ankit And the team are doing an amazing job, I’m very pleased with this service would recommend to all store owners.
Very good app and great customer services.
Good and efficient customer service! A nice app.
Excellent customer service service
Very Helpful, they won't charge you till you can sell over 50 orders for just $9. The best strategy app ever. no charge if you have no sell. You sell they earn. you don't sell they don't charge.
The app is great, with its simple and clean widgets and have a lot of features to offer. From a functional standpoint, I have no complaints. However, customer service response times were quite long, though to their credit, they did eventually resolve my issue. Given that it was Christmas, I'm hoping this was a one-time occurrence.
I have generated a huge amount of sales & cross-sell with this app. The customer service is fantastic & they make sure you are happy with the way your store looks & that the app is functioning correctly. I have tried pretty much all cross sell & recommendations app & this one works best!
Quick and efficient.
I was assisted by Ankut and I have to say that it helped me in so many things by making the widgets just the way I wanted. I recommend to everyone this app that allows you to upsell and cross sell of any kind
I've recently installed this app, and the team was super available to explain me how it works and to help me set it up.
I've tried other apps and this one is the most flexible one; and actually the only one that can do exactly what I was looking for.
I do recommend Wiser.
Wiser is an indispensable tool for any Shopify store. The inclusion of product recommendations on each page significantly contributes to the upsell factor, which in turn translates to increased sales. We would like to express our gratitude to Ankit for providing exceptional customer service. Their assistance in the installation of this tool was beyond our expectations, and we are truly appreciative of their efforts.
I've been on for over 5 years on the Shopify and I don't have the dilemma that this is the worst app with the worst support.
You have a structure that they give you and don't try anything except that. I had a lot of unusual white space between images and fonts and some words weren't visible at all (for example add to cart I saw like add to c without other letters). Support of all of the other apps usually helps you in a few hours. These guys delayed me 4 days for these simple things.
I waited 4 days and didn't get a solution, even though they told me that would be fixed.
Amazing app and very helpful customer service! I had a question and it was answered in just a few minutes! This app is by far the most customizable app I have seen for related products!
Great app with even greater support. Helped me with everything I need. I think it will help my store do more sales.
Hasti was extremely helpful in setting up my product recommendations. She guided me through the process and helped with all of my questions.
Perfect application, easy to use and change even when starting the free version.
Free up to 50 orders. You can't find a better, free app out there.
Thk so much Parth for helping me so enthusiastic
I Have a custom Shopify Theme. I Was having Issues. The Customer service Is Amazing. They Gave a profesional recommendations and fixed my issues on my website.
My store was lacking the way I set it up and they helped with it, I wouldn't even known my store had issues with out their help
I absolutely loved the Wiser app's customer service! They were incredibly helpful and did all the work to set everything up for me, making my life so much easier. I want to give a big shoutout to Parth from the Wiser app's customer service team! Not only was he incredibly polite, but he was ready to help with any questions or concerns I had. His assistance made my experience even better, and I truly appreciate his outstanding support! :)
Excellent product & customer service
the customer support is awesome and the app very easy to use and looks great on my shopify store
Amazing customer support, had an issue that was resolved very quickly and to a really high standard. Hasti, my point of contact made sure this was all completed without any issues what so ever. Thank you team.
I had an amazing experience with this app's customer service team. They went the extra mile to ensure a seamless setup process through a video call. I couldn't be happier!
I'm still unsure if this app will work for my needs (I need to display different colors of the same product as recommendations), but the support chat was extremely responsive and helped me understand how the AI interprets my data. Thank you for the help!
Awesome app and very care-taking support! App is working perfectly, even better than I expected. Highly recommended.
The app works great! Highly recommend! Just what i needed. They are extremely responsive and helpful with support.
The app is nice, functional and effective. Kudos to support team. Amazing response and very cooperative
Amazing app, Parth was very helpful and sweat. Thanks to him and Wiser I am now able to have a nice shop optimised to sell :)
I needed help with the feature they offer on my website. They were timely and did it fast without any issues and answered all my current questions. I am very impressed! Super Great service.
The app offers so much, and the price plans are really suitable, matching the size of your store and sales volume. Vishal helped me set up the widgets and was very helpful. We are looking forward to the advantages the widgets will bring to our brand!
Excellent app that works exactly as advertised. Not all of them on Shopify do. Their support is also excellent. They jump in and help you very quickly and ensure you get it set up and it is doing what you want and putting in front of your users what you want them to see. Look and feel is easy to adjust to makes it consistent with your site. There are also a lot of options for you, which is very nice. I can highly recommend this app.
At first its a little hard to understand but once you get the grip on it, is really good. Would recommend for simple designs and small stores.
Muy completa la app, pero algo confusa de entender para poder configurarla correctamente, lo bueno que el equipo de soporte me esta ayudando para terminar esta configuracion de la forma mas correcta posible!
Support with vishal is great! thanks for reactivity! I recommand this application for your business !!
Amazingly help and service at all hours of the day. I had a last minute issue that was resolved in minutes thanks to them.
Hasti Patel,
She is professional, calm, and quite good at answering all the questions I asked regarding the Wiser use. She even did the setup for us and stayed with me until I got answers to all my questions.
10/10.
They where very helpful. I had an intro booked and then i also have a nice gentleman help me customise the page. Will play around with it and feedback on this page. Thanks for your services really supporting new businesses
This app is essential. It really helps with helping customers find the suitable products for them. Parth was very helpful in getting my account setup. Overall, awesome app.
Really Great App!! and the best of which this app offers is a handy professional and very sweat team that assists you with everything momentarily. Highly recommended and I would love to thank Ayrton for helping me step by step "actually he ended up doing everything by himself" set up the app and made my life really easy and that he was very patient with me! Thanks Ayrton!!
Awesome app with a lot of customization to improve the user experience. Great and agile support from the team.
I had some issues with the app, I went to customer support and they fixed it right away, in a very timely matter, and they even gave me some recommendations to make my website better, thank you very much to Vishal for their help, and I recommend this app do anyone trying to startup their website
Great app, great customer service, set all my widgets up on my behalf, didn't need to do anything, all customised to my theme.
Honestly I was a bit apprehensive about if the set up would be difficult but it was so simple. Just a few clicks of what setting you would like for your store, what design you would like for the widgets and that's it!
Hasti checked for me that everything was running well in my store. I asked Vishal for some advice for what widgets work best and he was so helpful. He even said he would install a custom widget for my product page!
The customer service is beyond 5 stars and I have really high hopes the app will help my store.
very good service and the support is amazing. the app has great featues. im very glad i chose this app.
Amazing app with great features. Plus their support team is always ready to help. I’m glad I chose the app.
Go Wiser! Great app, with a great team. Their product carries so much value for us as merchants.
Also, you can start for free and growing with the app!