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The chat support when I don't know how to operate is very kind and polite.
It's a highly customizable app, and very powerful.
I have high hopes for an increase in customer spending in the future.
I've been on for over 5 years on the Shopify and I don't have the dilemma that this is the worst app with the worst support.
You have a structure that they give you and don't try anything except that. I had a lot of unusual white space between images and fonts and some words weren't visible at all (for example add to cart I saw like add to c without other letters). Support of all of the other apps usually helps you in a few hours. These guys delayed me 4 days for these simple things.
I waited 4 days and didn't get a solution, even though they told me that would be fixed.
Very helpful customer service. I haven't got enough experience with the app just yet, but it seams to be working nicely.
This app is great and exactly what I was looking for. Took me a second to figure out how to get it going but support was really quick to reply, specifically Hasti. She helped me set up the app and get the different widgets working.
5 star service!
Super app, ça va nous sauver beaucoup de temps grâce à l'automatisation des produits de section "Vous aimerez aussi...". Le service est excellent et très rapide aussi. Nous avons eu besoin d'aide et un technicien nous a répondu en moins d'une minute.
Brilliant easy to use and very effective app, with excellent customer service available if/when you need it.
Product and the support is easy to work with! Ayrton was super helpful and was able to customize the style for us to match our brand standards.
Thanks for the feedback. 😀😀
We are thrilled to have you onboard and assure you for best support, best performance from app.
Dont forget to check our doc for Wiser's best practices to get better results. 🚀🚀🚀
We assure you for continued support and better performance always. 😀 😀
Thanks 🙏
Team Wiser
Overall I like it! I am not a programmer but I found installing the app and pasting the code fairly easy. It's one of the things I love about the platform. I'd love to be able to adjust thumbnail size, and also try a sidebar version.
Thanks !
Just installed the app today. Thusfar I'm really happy with how it works. Shopify does not offer UI customisation of the Recommended Products. This app does and it only charges you when you actually make more than x amount of sales through their app. The FREE support is friendly, professional and quick to help you with any questions. Thanks again, Karishma!
Uninstalled because app is not working well and the support leaves a lot to be desired. I had some issues with the app performance such as currency symbol not showing, products not available on the store showing up in featured collection, random products showing up in best sellers, unrelated products showing up in related products, add to cart buttons not aligned in the same position and other issues. The only thing they fixed was the currency symbol and for the others the response I got was to pay them to have those issues fixed or ask my developer to fix them. These are all problems that are within the app itself so their approach to dealing with it doesn't sit well with me. There are other similar apps who offer free set up and customization.
Thanks for the review for Wiser app. We have resolved these issues earlier and added so many new features too to the Wiser app. You will not find any issues now. Please try it again and we will be happy to get feedback from you further. Wiser App is stable and enhanced now.