Avis (514)
Affiner
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Par note
Been an easy seamless experience, also got the branding removed for free. Only recommendation is to be able to set the commission type per program versus the whole store. As of now we run two programs one for cashout and one for product credit.
The features are well set up and the customer service staff responds very quickly
everything works perfectly and they help you very well!
great customer service as well response time very quickly.
Multiple times somebody has used this app to create fraudulent click funnels to produce their own affiliate commission and Recomsale doesn't seem willing to investigate for me. Poor communication, long delays in responses, and overall negligence in preventing this type of behavior is a big concern.
I have been working for days to try to get a member of Recomsale's team to produce logs to see who turned automatic approval for affiliates on and off. They did this to allow a certain account to be approved and this cost my company money.
thank you so much to Jessca she was so Helpful :)
issue was resolved in minutes. Chat support is the best
We're particularly excited about the upcoming marketplace feature and look forward to using it to its full potential.
However, the real standout has been the support we've received from Jane. She has an excellent response time and always provides clear, helpful answers. Jane's support has made a significant difference in our experience with RecomSale. Kudos to her for being an exceptional support advisor!
There is no translate feature, so I had to do this myself. And when I set up the features I found out that the system doesn't support 2 different commission/discount campaigns. You can't have a 10% commission + discount campaign for your influencers, while having a 5% commission + discount campaign for affiliates...
Also, when someone gets invited by a friend, they will receive a randomized discount code, which in default can not be combined with product discounts, and support says they can't change the default. Which is super odd for a "discount software". So you will need to manually adjust this every single time a randomized discount code will be generated for a "potential customer". I would assume that businesses will lose a lot of money, since many customers will simply just leave if the discount code doesn't seem to work.
very easy to use quick customer support as well