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When ever I have had an issue whether be user error or system error, the friendly help desk is always there with prompt and efficient response and resolutions.
Appreciate you friends, thanks so much for the glowing review. Please get in touch if anything is needed or requested on your end!
If you are running Shopify, and have Xero - GET THIS APP! We struggled for several years with other xero sync tools, that just didn't 'get' it. Reconcile.ly is smart, just works, and has cut HOURS per week from our reconciliations into xero - we LOVE it!
You're the best, thank you so much!
This app is a great time saver for anyone using Shopify and Xero. The support was first class when I had a few queries after install, really impressed.
Thank you so much for taking the time to write this review. Tier 1 support is something we're very proud of and take very seriously. We've got your back! Don't hesitate to get in touch if you need anything and thanks for using Reconcilely!
This app does it all. There is no other Shopify to Xero app that does what reconcilely does. Their support team goes above and beyond to make sure they get you what you need. The app functionality is flawless and so easy to understand. Thank you Reconcilely for making my life so much easier.
I highly recommened this app!
We're thrilled you're happy with the results from using our app. Keep saving that time and enjoy it! All the best!
I just started using this app and it took care of all my Shopify payments and my PayPal sales. It was fab and had a comprehensive yet easy setup. I also read where you could pay a one off charge for backdating from a precious time period and I did that today and it saved me hours and hours of work. App is FABULOUS! Support was great too.
Thank you so much! We pride ourselves in the work we do and so glad you can continually benefit from it
All the best to you!
Fantastic and very simple little app. The 14 day free trial is a great way to try before you buy. We were very pleased and everything worked perfectly, very quick support provided via live chat too. Will save us hours of processing.
We appreciate your business, thanks so much for giving us a try and sticking around. We're here if you need us. :)
Absolutely terrible service. We had requested a trial and the app wouldn't even load. I spoke to support at their end and was told it was a Shopify issue. Then Shopify reviewed and it was found to be on this apps end. By this stage the 14 day trial had ended and I was yet to even be able to access the app. I was charged $990 USD for an app I can't even use. I wrote to support again asking for them to please refund and asked if we could start a trial next month as there was no point now as my finance person who would be using the app is on leave. I was then told by support that because we didn't have "time" to use the app during the trial we would have been charged. So now I'm $990 down for an app I don't even know if it works because I can't even use it. I have requested a full refund and am awaiting to hear back from them. Not feeling super confident after the past two weeks of communication. Be very aware.
Great app, so efficient and easy to set up. Eyal has been amazing to work with also. Created a custom override to assist with our reconciliation process between Xero and Shopify. Reconciliation has never been easier because of this.
Thank you so much for this glowing review. It wad a pleasure to release that feature for you. Thanks again for your product feedback! I owe the improvement to you!
Always there for you so never hesitate to reach out. All the best and happy holidays!
Great Customer Service - extremely quick in sorting out problems via online chat with very helpful agent. Ap works like a dream and syncs seamlessly with Xero withot faults.
We pride ourselves in delivering top-tier customer service and I'm so glad our team has been able to do the same for you. Please don't hesitate to get in touch if you ever run into any issues or feature requests!
Support is absolutely amazing - thank you Jerome, Diego and Carlos and all.
The app is brilliant. It pushes the Stripe orders/invoices with a credit for the charges to reconcile with the payout - saving me hours and hours. And they backdated them to 30 November 2020 for free.
Couldn't ask for a better service.
Cheers for your review! We’re at your service and honored to be your solution of choice :)