Avis (75)
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So far so good. I'd been looking for a Xero connector that would just post a summarized invoice for payouts rather than each individual order. This reduces time spent on reconciliation, contact and invoice clutter in Xero and reduces redundancy since individual order info and better reporting is available within Shopify anyway.
You’re the best! Thank you so much for taking the time to share your experience using Reconcilely :)
Have been using this app for a couple of months now. It sends orders to Xero as you would expect. I particularly like the fact there is the option to consolidate all the card payments in to one transaction on Xero as that saves loads of time with the reconcile and isn't a feature that was available on a different app that I tried. I would have given them 5 stars, but the support is slightly hit and miss, either it is really fast or needs a bit of pushing to get an answer.
Thanks Geoff! Appreciate the kind words. My apologies on the delay getting your feature request out, it was caught in the tailwind of a very large release and we wanted to ensure everything was battle-tested before exposing it to customers.
You can certainly expect both engineering and support to be back to regular speeds moving forward, and I look forward to your continued feedback and success using Reconcilely to automate your ecommerce accounting.
All the best!
Great app and great service! Effortlessly synced my payouts with Xero for reconciliation. Highly recommended!
Thanks so much for your review! 🤜🤛
The app didn't work for us. It has a bug that messed up quite a lot of our Xero accounting, which will now need to be manually fixed. Customer service takes days to reply and was unable to resolve the issue despite several emails.
I'm so sorry you didn't have a great experience -- the issue you experienced was related to a recent upgrade and it has since been resolved.
I reached out privately with a solution to void any mistakenly sent invoices on your behalf.
We've recently onboarding a support team with several members being available on previously off-times. You'll find our response time has sharply declined, and we'd love for you to give us another chance soon!
All the best!
UPDATE: I've tried to reach you several times without any success. I'd love to take care of this for you, and to compensate you for any inconvenience we may have caused. If you ever would like that, please don't hesitate to reply or reach out at your convenience.
Fantastic App, it does exactly as it says and deals with FX no problem. This has saved me huge amount of time reconciling to the bank.
Thank you for the kind words. We're humbled to represent such an important part of your workflows. Thanks again!