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The functionality of the app is good. We run 3 different shopify stores and the app is pivotal in porting our sales over to Xero as an invoice record for our daily reconciliation. We ran into some issues with billing spanning late 2022 to now but thankfully Eric and the team were able to resolve this and get us back on track and assist with invoice mapping to ensure we imported correct data.
Hello. Looks like you submitted two identical reviews.
I’m sorry you had this experience with the app. Stability is one of our staples, and sometimes things can certainly get in the way should Xero APIs not play nice, as is the case whenever we attempt to collect ledger accounts if the API is down. This can cause unforeseen results in which our only option is to react.
The extreme majority of our customers don’t experience the volume of bugs you are describing, which is why I’d like to followup to understand your issues a little better and solve them for you.
It seems you also have open support tickets. It would be ideal to be able to solve your support tickets and resolve this for you.
Looking forward to it
App works great and allows me to get product volumes into Xero so I can run additional reports. Customer service is up there with the best. Any problems are solved within minutes.
You're a star, it's been our pleasure to contribute our small part in the success of Ancestral Nutrition! Looking forward to continuing our awesome partnership together. Be well and continue succeeding!
My issue was sorted quickly within a few minutes. Very pleased with the current service. I would recommend using this app.
Thanks a lot for using Reconcilely to send your Shopify orders and payouts to Xero! We're at your service.
Immediate response from Ramon and issue resolved completely. Very understanding in understanding my issue. Thank you.
Thank you so much for your review — we’re at your service!
Reconcile.ly has made reconciling payments in Xero much easier!
New features are making ecommerce accounting so much faster, easier, and automated.
Goodbye manual reconciliation! Let's go! 🤜🤛
Useful app that does things I wouldn't know how to do - and an extremely helpful online support team that sort out problems swiftly and efficiently.
Thanks so much for taking the time to write out this review about Reconcilely. Our goal is to automate the stuff you don't want to deal with, and we're happy to provide you the support you need to be successful.
Please don't ever hesitate to get in touch. We've got your back!
Could not function without this app! Saves so much time and effort using Shopify and Xero in sync. The developers are really helpful and go the extra mile to sort out any issues. Thanks Reconcile.ly!
We're happy to go the extra mile for you as we're passionate about the problem we're solving. To your success!
Very good app if you have lots of reconciliations to do, easy to use.
If from some reason something goes wrong, which happens rarely, there is a help line with a speedy reply.
Dear valued merchant,
We're immensely grateful for your valuable review of our app and service! 🥳 Your feedback is truly invaluable to us. Be assured, we remain dedicated to delivering excellence at every turn! 🚀
Warm regards,
The Reconcilely Team
Very easy to use and the support has been great! I have installed this app for over a year and have had no issues, only good things to report here!
Thank you so much for this glowing review! We're so happy to be your partner of choice for sending your Shopify sales data to Xero. We're at your service!
Xero Sync hassle-free. Great support 100% recommended. Simple easy and time-saving... Great if you are in the UK
Thanks so much for taking the time to share this with the rest of the app store. We pride ourselves serving customers from around the world too!
At your service!