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Great app and great service! Effortlessly synced my payouts with Xero for reconciliation. Highly recommended!
Thanks so much for your review! 🤜🤛
The app didn't work for us. It has a bug that messed up quite a lot of our Xero accounting, which will now need to be manually fixed. Customer service takes days to reply and was unable to resolve the issue despite several emails.
I'm so sorry you didn't have a great experience -- the issue you experienced was related to a recent upgrade and it has since been resolved.
I reached out privately with a solution to void any mistakenly sent invoices on your behalf.
We've recently onboarding a support team with several members being available on previously off-times. You'll find our response time has sharply declined, and we'd love for you to give us another chance soon!
All the best!
UPDATE: I've tried to reach you several times without any success. I'd love to take care of this for you, and to compensate you for any inconvenience we may have caused. If you ever would like that, please don't hesitate to reply or reach out at your convenience.
Fantastic App, it does exactly as it says and deals with FX no problem. This has saved me huge amount of time reconciling to the bank.
Thank you for the kind words. We're humbled to represent such an important part of your workflows. Thanks again!
Just installed but very effective and nice customer service that's realy helpfull, already like it! Thanks Diego
Thank you so much Diego, it's much appreciated and it is our pleasure to help you automate your Shopify accounting. Please don't hesitate to reach out if you need anything. All the best!
We run a complicated, high transaction volume business with many marketplace integrations and multiple payment gateways and this App is really helping us reduce the accounting workload. The set up process was smooth thanks to the excellent support, it was worth reaching out to the team early on, they are incredibly responsive. Really excellent app and service, thank you :)
Thanks for this review, it's really appreciated! It was a pleasure to help you through your onboarding. Please don't ever hesitate to get in touch! Til next time, keep crushing it! 💪
Amazing product and service! Tried a few Xero and Shopify sync apps and this one was by far the best, saved me hours. I needed assistance backdating payouts and Neo was so helpful - made everything a breeze:)
It was a pleasure to help you get going. Our goal is to save you those meaningful hours so you can reinvest them where it matters most: selling product and generating profit.
Cheers!
Neo
Absolutely terrible service. We had requested a trial and the app wouldn't even load. I spoke to support at their end and was told it was a Shopify issue. Then Shopify reviewed and it was found to be on this apps end. By this stage the 14 day trial had ended and I was yet to even be able to access the app. I was charged $990 USD for an app I can't even use. I wrote to support again asking for them to please refund and asked if we could start a trial next month as there was no point now as my finance person who would be using the app is on leave. I was then told by support that because we didn't have "time" to use the app during the trial we would have been charged. So now I'm $990 down for an app I don't even know if it works because I can't even use it. I have requested a full refund and am awaiting to hear back from them. Not feeling super confident after the past two weeks of communication. Be very aware.
When I was syncing all the previous orders last month, there are some errors that I encountered. So I reach out to the customer support contact via chat. They're quick to respond very helpful. Keep up the good work. I really appreciate their immediate response to help us. Thank you so much!
Really appreciate your review, it’s our mission and we are passionate by driving results lime yours. Please never hesitate to get in touch if you need anything or have any feature requests. All the best!
Really good app, certainly the most stable and cost effective for pulling data through to Xero. Team are really quick to respond and provide great help when it is needed.
Really appreciate the kind words. We're at your disposal, please don't hesitate to reach out if you ever need anything, especially feature requests!
All the best
Eyal has been amazing to deal with, extremely responsive to app improvement suggestions and it works smoothly. He added in the due date feed from Shopify to Xero for me and also an option to use billing customer instead of billing person in Xero.
It was a pleasure to help out, and thank you so much for your product feedback as well as this awesome review. We're always on the lookout for great new features to add, and yours were no exception!
Have an amazing day!
Great app, so efficient and easy to set up and understand, integration with Xero is effortless. We changed over from another app to Reconcile.ly and so far we are very impressed. Fast and helpful support when you need it too.
Thanks a lot for your feedback and we're happy to be able to support the growth of your store via Reconcile.ly
Cheers!
I use Shopify for online sales and Point of Sale and used to dread the Shopify aspect of my quarterly VAT (tax) return. Have now been using this app since April, and am saving hours, possibly days, of manual input each month. 100% recommended! Customer support has also been fast and friendly. SO pleased this app was recommended to me. Definitely give it a try!
Woohoo! Thanks so much for your kind words Simon. Our mission is to simplify Shopify accounting for you! We’re at your service!
One of the easiest Xero-Shopify apps to use. Connects quickly and easy to set up. Excellent support, helping us to get every running quickly.
Thank you so much for the kind words. We're at your service!
I have been using Reconcile to pull orders from Shopify to Xero. App works well and the team are responsive to questions and development suggestions. Eyal recently added a function to the app within 7 days that I requested. Great service.
Thank you so much for taking the time to share your experience with the world. We're proud to be your solution for Xero reconciliation and are at your service. :)
We would go nowhere else for our order reconciliation. Reconcil.ly is our number 1 go-to for accounting and expending our Victorious Brand.
We're forever grateful for your business and support, and hope to continue responding it in kind tenfold!
After many failed attempts with other apps, this one is the best when it came to setting up and connecting to my Xero account. Works seamlessly with the Shopify store and Xero. save time, stress and money with this app when it comes to reconciling lot's of small transaction :) Highly recommend
Appreciate you! Thank you for taking the time to write out your experience using Reconcile.ly :)
Really enjoy the simplicity of Reconcile.ly. I tried a few other apps for Xero integration but none had as smooth a setup process and exactly what I needed, which was a simple and reliable integration. I've also been impressed by the alerting - where there is an amount if cannot reconcile, it proactively let's you know and guides you through resolving any mismatch, which was very useful and helped improved our data quality!
It now just does it's magic in the background saving hours of work each week. Would definitely recommend for simple and reliable Xero integration.
We're so glad you're finding value in the automatic alerts, they do save a bunch of time when reconciling against a tricky transaction!
Fantastic and very simple little app. The 14 day free trial is a great way to try before you buy. We were very pleased and everything worked perfectly, very quick support provided via live chat too. Will save us hours of processing.
We appreciate your business, thanks so much for giving us a try and sticking around. We're here if you need us. :)
We use this app to help reconcile our Shopify payments coming into XERO and it works brilliantly! I would 100% recommend to everyone. This app allows me to focus on growing my business and not worry about these little niggly things!
Thanks so much for your awesome recommendation. Your review is really appreciated! We're here if you need anything.
This App helps me block specific POS card transactions from Shopify so that it does not generate an invoice in Xero which has saved so much time when reconciling. Support is amazing!! Thanks Jack you are a Star :)
Thank you so much!